This profile has been claimed by the business owner or representative.
Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Artsafact Had to stay in a smoking room and I do not Smoke. Would not change.
Just ok, place to sleep and eat We had to stay in a smoking room and it was gross. I do not know if I oreded it wrong or not. But, they would not switch us. It's close to resturants and Trader Joes
Not going to stay here again Room didn't have a lot of the basics. Was a heavy smoking room vs. non-smoking. Police were around the place in the morning, checking an incident.
Bed Bugs My stay the first nite was awful. The bed was squeaky and I was itching all nite. The next day when I got back from work, I found 4 (four) bed bugs in my bed. I called the front desk and told them I was leaving and expected a refund, the front desk did not argue, just promised to reimburse me for my stay. I was planning a three night stay but left after only one.
Crack Extended Stay when we first walked up the stairs to get to our room the stairs and walk ways were filthy and it smelled like old stale beer you were afraid to touch the railing due to it looked like you would catch something as we entered the room it looked like a yard sale put together room the tv barely got any channels the kitchen counter had burn marks it was not a happy stay from what they have on line as the pics to when you get there it a whole 360 turn around.
Was unhappy with cleanliness of room. Cigarette burns on comforters & curtains.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the condition of your room, specifically the comforter and curtains. I discussed your comments with our team, and we are reviewing both our cleaning and inspection processes. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope to have the opportunity to provide you with a better experience in the future.
Not much there. It's not a hotel. It's more like studio apartments. No housekeeping. They no longer provide dishes, cooking stuff, etc. They do NOT provide breakfast - just a store bought muffin. But they do have kitchens, and they're cheap.
Business response:
Michael - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you were unhappy with the lack of housekeeping service, room amenities and breakfast selection. Please accept my apology. To uphold our company's high standards, we will be reviewing our check-in process with our front desk team to ensure that all guests are informed of how our new dish pack system and housekeeping services work for our shorter term guests. The staff and I appreciate your comments, as it will on... read more
Hotel from hell TV in first room did not work. Not one waste basket in room. They moved us to a different room. It smelled like stale cigarette smoke and did not have one comfortable chair to sit in. No phone in room..thank goodness for cell phones. They contacted us on our cell phone and wanted to know why we had reserved two rooms....we had not!! They insisted we had, but they would give us a free nights' lodging NEXT time,,,believe me, there will not be a next time and they better not charge us for two rooms this time!
Business response:
Jerry - Thank you for providing us with details about your stay. We were disheartened to read that your room had an unpleasant odor and were missing amenities, such as the room phone. Please accept our apologies. Your comments were reviewed by our staff, and we will be reviewing our cleaning and inspection processes to make sure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to sh... read more
Dirty This is my first review ever. The sheets, bathroom and chair were dirty. And it smelled like smoke even though it was a non-smoking room I literally got nauseous from been there. The person at the lobby was nice though.
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.