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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
EXPEDIA GOOD!..EXTENDED STAY..HORRIBLE! NO MANAGEMENT WAS THERE IN THE FRONT DEST. THE FRONT OFFICE LADY, WAS THE LAUNDRY LADY. SHE COULD NOT GET INTO THE COMPUTER SYSTEM TO CHECK PEOPLE IN, OR TO ISSUE OUT KEYS, OR TO EVEN SEE WHICH ROOM YOU PAID FOR!. SHE LET PEOPLE INTO ROOMS BY THE MASTER KEY, NOT KNOWING IF THAT WAS THEIR ROOM THEY PAID FOR OR NOT. SHE WOULD CALL THE MANAGERS OR OTHER PEOPLE TO COME IN AND HELP HER, NOBODY DID. SHAME ON MANAGEMENT. PEOPLE WOULD WALK IN WITH CASH, AND SHE WOULD TAKE THAT, WHERE SHE PUT I... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your overnight check-in process was not as smooth or accurate as it should have been. To ensure that a situation like yours doesn't happen again, our overnight staff will be going through a detailed check-in training process. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Great Location but has turned into a "for rent" type of place The place was incredibly dirty, noisy and from looking at who now stayed there, people were just using the hotel for cheap rent. Renting for months/years at a time. I loved that place when I have stayed there before but WOW, it turned into a dump. I had to ask for toilet paper, blanket and hangers from the staff (amazing that they were not provided).
Close to St. Joseph's Hospital inTucson When I opened the door, there was an empty shaving cream can sitting in the middle of the floor. There was also a stain of some sort on the curtain. Couldn't tell if it was mud blood or lipstick. From across the room, it did look like someone had blotted their lips on the corner of the curtain. The non- smoking room smelled like old smoke and there was a cigarette burn in the comforter.
Business response:
The feedback provided in your review is much appreciated. I am so disappointed that the cleanliness of your room was less than desirable. Please accept my apology. To prevent this from happening again, my team is currently going through a specific training process to ensure that our rooms are as clean as possible moving forward. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Linen did not look or smelled like it was laundered. I've stayed at an extended stay before, and never had this problem. I did not feel comfortable walking barefoot in the room, and definitely not comfortable sleeping on the bed. That was the last room left, apparently, that night, so they could not offer another room. We did not stay in that room for more than 30 mins!
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear we did not meet that goal. As this hotel’s manager, I can assure you that I have reviewed both the hotel cleaning and inspection policies with our team to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very noisy and old and dirty but expensive Hotel totally needs upgrade its facilities. I paid as much as a chain hotel. Guest need to clean their own room or $10 extra per day. The commodity of kitchen was`not worth staying. Noisy guest and hotel would not do anything about it. I was not able to sleep the whole week. Worst experience ever! I would not recommend this hotel to my worst enemy. Staff very friendly but limited to take action with other guest. Complementary breakfast very poor.
Business response:
Chuck – Your review was recently brought to my attention. I’m so pleased to hear that the level of professionalism displayed by our staff met your expectations. Still, I sincerely apologize for your experience including the noise levels during your stay. In response to your feedback, I will meet with the staff to review our guest protocol. Your feedback regarding our overall accommodations and free grab-and-go breakfast is greatly appreciated and it will help us in our efforts to continually improve our hotel. Again, thank y... read more
STAY AWAY FROM- BROKEN TOILET, RUDE STAFF & COMPLE We arrived at 5:20 pm, (room 202) used the toilet, first 2 times sounded like it was going to go through the wall, 3rd time didn't flush at all ~ I called the office & told them, she said she would put a work order & maintenance fix it. Dinner w/friends & by 10:30 pm- still not working so I called the office again, the lady was extremely rude, yelled at me & said What do you want - i told her the situation, she said we would have to move to another room & come down to do it-... read more
Business response:
Sherrie - Thank you for taking the time to write a review of your stay. I am sorry to hear that you had issues with both your toilet as well as the team's response to your need. In response to your feedback, I am having a discussion with our staff and discussing your review specifically to ensure that we all know the proper actions to take when assisting our guests. Your specific room concerns have also been assigned to our maintenance engineer to ensure that the issues in the room are addressed for future guests. I really a... read more
Tucson getaway to close to the road, veh noises all night. must be a transient hotel, folks doing body work on their cars in the lot.
In and out Ok for the price. Walls and doors were dirty. No breakfast.
Business response:
I appreciate you taking the time to write a review of your experience with us. I apologize that the cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for bringing this issue to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Not the quality expected from Extended stay americ The quality of this extended stay america doesn't live up to the brand of the hotel. The room cleanliness is not up to the mark. The toilet commode was horrible. Initially i was given a room which was in a very bad condition, and when i complained at the front desk,they gave me another room which was also bad(but better than the previous one.) Since i had paid in advance, i had to stay here. Not value for money.
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,597 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.