Extended Stay America - Tucson - Grant Road

Anonymous 

on Expedia

11 years ago

Linen did not look or smelled like it was laundered. I've stayed at an extended stay before, and never had this problem. I did not feel comfortable walking barefoot in the room, and definitely not comfortable sleeping on the bed. That was the last room left, apparently, that night, so they could not offer another room. We did not stay in that room for more than 30 mins! 

Chuck 

on Expedia

11 years ago

Very noisy and old and dirty but expensive Hotel totally needs upgrade its facilities. I paid as much as a chain hotel. Guest need to clean their own room or $10 extra per day. The commodity of kitchen was`not worth staying. Noisy guest and hotel would not do anything about it. I was not able to sleep the whole week. Worst experience ever! I would not recommend this hotel to my worst enemy. Staff very friendly but limited to take action with other guest. Complementary breakfast very poor. 

Sherrie 

on Expedia

11 years ago

STAY AWAY FROM- BROKEN TOILET, RUDE STAFF & COMPLE We arrived at 5:20 pm, (room 202) used the toilet, first 2 times sounded like it was going to go through the wall, 3rd time didn't flush at all ~ I called the office & told them, she said she would put a work order & maintenance fix it. Dinner w/friends & by 10:30 pm- still not working so I called the office again, the lady was extremely rude, yelled at me & said What do you want - i told her the situation, she said we would have to move to another room & come down to do it-... read more

Sedona Ed 

on Expedia

11 years ago

Tucson getaway to close to the road, veh noises all night. must be a transient hotel, folks doing body work on their cars in the lot. 

Big Boss Ace 

on Expedia

11 years ago

In and out Ok for the price. Walls and doors were dirty. No breakfast. 

Ekramullah Vempalli 

on Expedia

11 years ago

Not the quality expected from Extended stay americ The quality of this extended stay america doesn't live up to the brand of the hotel. The room cleanliness is not up to the mark. The toilet commode was horrible. Initially i was given a room which was in a very bad condition, and when i complained at the front desk,they gave me another room which was also bad(but better than the previous one.) Since i had paid in advance, i had to stay here. Not value for money. 

Travelor 

on Expedia

11 years ago

Would Not Recommend Rooms need considerable updates. Side chair dirty, stains on sheets and towels, hair in bathtub and kitchen, and stairwells need a good mopping. This is not the gem of Extended Stay locations. Arnold at the front desk was great and seems to be doing the best with what he has to work with. 

Frewuent traveler 

on Expedia

11 years ago

OMG! Never again This hotel was incredibly dirty. The room was dirty, the bathrooms were dirty. The air conditioner wouldnt go below 80. It was supposed to be a non smoking room but the smell was so bad, it made my eyes water. Awful experience. 

Aewjh09 

on Expedia

11 years ago

Not Impressed The staff were very nice though didn't follow up with requests. When we got in our room none of the pillows had pillowcases on them. I had to walk to the office at 11:00 at night and they only had 3 because the laundry wasn't finished. They said they would have more brought to our room the next day but that didn't happen. We asked 3 times but no cases- finally found a maintenance person who gave us 3 more. Also our shower was dirty - we asked for it to be cleaned. Again, the person was very nice but no one ever... read more