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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have my Expedia points applied tried to charge me again.
Business response:
Dear CHARLENE, Please accept our apologies for not meeting your expectations. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you reach out to them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management
Won’t do it again The establishment had fake advertisement, when you arrive in the room there is a list of items that are supposed to be available ( table settings for 4, pots & pans etc) .. I had to go downstairs and ask not to mention the attendant had to go search for stuff to give me 2x forks a pot and pan is what I received!!! Made it hard and inconvenient to provide a meal for my family .. pool closed .. entire room smelled like a casino but it’s a non-smoking establishment!!
Business response:
Dear Jacqelyn, Thank you for choosing our hotel on your recent visit to the area. We are truly sorry your stay was anything other than exceptional, and we understand your disappointment with the various issues described. We will address your concerns with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Arrived at the hotel around 7 to check in and there was no staff at the front desk, staff was no where to be seen. We will try to check in again.
Business response:
Dear Crystal, Thank you for sharing your review. We regret that our front desk staff member was unavailable during your need. Please accept our apologies for any inconvenience caused and allow us to look into what transpired so this lapse in service never repeats. Our motto is delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is essential and is shared with our team for further improvement. Please consider giving us another chance on your ne... read more
I booked online it show. The pool was open travel got there with my kids on my birthday weekend and the pool was closed under city investigation ruined my whole birthday.
Business response:
Dear Desiree, Thank you for taking the time to evaluate your stay and for sharing your feedback. We regret any inconvenience and frustration caused you as the pool was closed, and please know we are grateful for your patience. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely,Hotel Management
Bad service We have to ask for soap and shampoo, when we were ready to take a shower there was hair all over the bathtub and you could see that it was not clean for a couple times. It was disgusting I wanted to give a bath to my baby and I did not because those conditions. It said it was free smoking area but we could smell the smoke also it said no pet in area and I saw the dog and heard it barking. The front desk person was not friendly and it seemed that I was bothering him when I told him my concerns
Business response:
Dear Yanira, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely,Hotel Management
This hotel smelled and looked unsanitary i bought lysol and sprayed entire room. Breakfast was pretty bleak
Business response:
Dear Teresa, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will address your concerns, as we always want to improve our guest experience. We hope you will consider staying with us again, as we welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,969 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.