Extended Stay America - Union City - Dyer St.

Business response:

Dear Alondra, Thank you for choosing us. We are sorry you were disappointed with the cleanliness issues in the suite. It is not the experience we want our guests to return with. We will discuss it with the concerned team to check and fix it so other guests have no such complaints. Smoking is never allowed on hotel premises. Please return the next time you are in the city to enjoy our area and services again. Sincerely,Hotel Management 

Business response:

Dear Alondra, Thank you for choosing us. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. Smoking is never allowed on the hotel premises. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. On the pos... read more

Business response:

Dear Kim, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future... read more

Business response:

Dear Jasmine, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the presence of dirt and a spider in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to prevent similar occurrences in the future. Your experience does not reflect our standards, and we appreciate you bringing it to our attention. We hope you will consider giving u... read more