Extended Stay America - Union City - Dyer St.

Business response:

Dear Vivian, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay did not live up to your expectations. Your feedback regarding our service and breakfast has been shared with our team to ensure a more satisfying experience for our guests moving forward. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for reviewing your experience during your recent visit. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. Sincerely,Hotel Management 

Business response:

Dear Mary, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for sharing your experience with us. We are glad you enjoyed our convenient location and appreciated having several restaurant options within walking distance. However, we regret your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thanks again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management