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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The toilet was breaking, it backed up while I was using it and back splashed over me. Disgusting
Business response:
Dear Afia, thank you for choosing us. Please accept our apologies for the inconvenience in your suite's bathroom. This type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider allowing us to make it up to you on another visit. Sinc... read more
Bad customer service
Business response:
Dear Merjan, thank you for choosing us. Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
There are beds at this hotel, The bathroom/kitchen utilities aren’t clean as well as the hotel period.
Business response:
Dear Nydea, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to host you in the future for a flawless stay. Sincerely,Hotel Management
There was cockroaches in the bathroom and there was water all over the floor due to the AC
Business response:
Dear Clara, thank you for staying with us. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We are disappointed to know you had issues with the air unit in your room. Your feedback will be shared with the appropriate individual to address thes... read more
Check in & check out process is slow & inefficient. The staff is not friendly & welcoming. No eye contact or friendly greeting. They should be taught basic customer service. I found a pair of dirty socks inside the sofa. Disgusting! This will be the first & last time we will stay at this hotel!
Business response:
Dear Michael, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We ... read more
Not the best Extended Stay I accidentally booked an ADA room but they didnt have much available so I stayed there. The front desk staff was friendly and helpful. The room smelled horrible, a liquid smoke type of smell with a rancid undertone. There were several cockroaches in the room and the refrigerator hardly worked so the food i bought all went bad. I've stayed at Extended Stay America in other cities and always had a good experience. This was not a plesant stay for me.
Business response:
Dear Michael, thank you for choosing our brand. We are sorry to let you down this time. We understand that a fresh, clean hotel sets the tone for a wonderful stay, and our hotel is committed to ensuring cleanliness for all of our guests, and we are concerned that this did not occur. We will instruct our housekeeping and maintenance team to look into the same so that future guests do not have this experience. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you ag... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,967 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.