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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived after 5pm but still wait for clean up the room for 30 min.
Business response:
Dear Tsu, Thank you for your feedback. We apologize for the delay in preparing your room upon arrival. While we strive to have all rooms ready and clean by check-in time, we understand that waiting for an additional 30 minutes is inconvenient. Your feedback is valuable, and we’ll work with our housekeeping team to ensure timely room turnover moving forward. We appreciate your patience and understanding, and we look forward to welcoming you back for a more seamless experience next time!Sincerely,Hotel Management
Hole in the wall in my room. Was listed as non-smoking room, stunk of weed inside and around the room and building. AC in the room did not work. Water preasure and temperature inconsistent in the shower. The staff was exceptional.
Business response:
Dear Immanuel, We're truly sorry to hear about the issues you encountered during your stay. It's disappointing to know that your room did not meet the expected standards, and we sincerely apologize for the discomfort this caused. Your kind words about our staff are appreciated; they strive to create positive experiences even when things don't go as planned. We are committed to addressing these concerns to enhance our services and hope you'll give us another chance to provide you with a much-improved visit in the future.Since... read more
Bad smell
Business response:
Dear JAIJIN,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unpleasant odor you encountered, as this does not reflect our standards. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this issue to our attention. We are actively working to address the situation and ensure a more pleasant environment for our guests in the future. We value your input and hope to have the opportunity to provide you with a much-improved experience on your next visit... read more
My car window was smashed and car broken into along with 4 other cars . I was told this happens all the time!
Business response:
Dear David,We are truly sorry to hear about the unfortunate incident involving your car during your stay. We understand how distressing this must have been and sincerely apologize for the inconvenience caused. While we cannot control every situation, we are committed to enhancing our security measures and working with local authorities to minimize such incidents. Your safety and peace of mind are important, and we take this matter very seriously. We hope you will consider giving us another opportunity in the future to provid... read more
Room needed up grades. Shower rods was rusty. Base boards in bathroom looked old and molded. Just needs some up grades.
Business response:
Dear Eric, Thank you for sharing your feedback. We appreciate your candid comments about your stay. We apologize that the condition of the room did not meet your expectations. Your comments are valuable to us as we strive to maintain a high standard of accommodations. We hope you will consider staying with us again in the future, where we aim to provide a more comfortable and enjoyable experience.Sincerely,Hotel Management
Trash all over the place. Oven door wouldn't shut all the way so cooking was almost not an option, roaches, A/C needs updated. I stayed cooler by leaving a window open while running the A/C rather than closing the window. No matter how low i set it. I ended up still got in the middle of the night. The room door would slam shut very loud due to closing mechanism is wore out. And breakfast was oatmeal and muffins. So that was a joke. Not worth the money at all.
Business response:
Dear Jeremy, Thank you for providing your feedback. We are genuinely sorry to hear about the issues you faced with cleanliness, the oven, pests, air conditioning, and the door mechanism. This experience is far from what we strive to offer our guests. Your comments are crucial, and we will address these concerns with our team immediately. We understand your disappointment and are committed to making necessary improvements. We hope you consider giving us another chance to provide a better stay in the future.Sincerely,Hotel man... read more
It was good experience until we saw a couple of roaches inside de room also the bathroom toilet clogged 2 times so it was tbings difficult
Business response:
Dear Jerry, Thank you for sharing your feedback. We apologize for the issues you encountered with the cleanliness and the bathroom during your stay. This is certainly not the standard we aim to maintain. We are addressing these concerns with our team to ensure we improve in these areas. We appreciate your understanding and hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.