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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty and it smelled so badly. It was supposed to be a no smoking room, but it reeked of old smoke and pot.
Business response:
Dear Maria, We sincerely apologize for the unpleasant experience you had during your stay. The condition and odor of your room are not reflective of our standards, and we regret any discomfort caused. We will address these issues with our housekeeping team to prevent future occurrences. Thank you for bringing this to our attention. We hope you will consider staying with us again for a more positive experience.Sincerely,Hotel Management
$200 deposit for possible damages to property during stay. Arrived after 11PM due to late flight. Room had numerous broken and damaged pieces of furniture: Damaged nightstand, coffee table, ripped fitted sheet, oven door hanging, a cabinet door hanging, stain on kitchen washcloth, bent towel rack in bathroom, old worn-out couch. In the morning, was just going to leave but management said any damages would come out of deposit which is when I informed of the issues above.
Business response:
Dear Margaret, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Not clean enough and no hot water shower the workers staff are not caring enough we stay one night then check out next day .
Business response:
Dear Ana Carolina, Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. This does not reflect our standards, and we will address this issue with our maintenance and housekeeping teams immediately. We appreciate your input as it helps us improve our guest experience. We hope you will consider giving us another chance in the Sincerely,Hotel Management
Please remove this location from options within your website. This location was filthy, smelled horribly, is in a very unsafe area of Virginia Beach and the “grab and go” breakfast is literally a granola bar. I booked and paid for 5 nights and our family could only bare staying for 2. From the stained too sheets,stained walls garbage filed in the hallway, ripped sofa, being told that they have a “linen shortage” so the 2 bath towels for 5 people was all I could get was an absolute disgrace.
Business response:
Dear Heather, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we genuinely regret not meeting your expectations. We hope you will consider staying with us again. We would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Beware of Bed Bugs We stopped for a night and couldn’t get out fast enough. The hallways had a bad odor, the floors were filthy, and there were bed bugs. I would not recommend this place.
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Yeah it was bad, the room had Roaches
Business response:
Dear London, We're sincerely sorry to hear about your experience with roaches in your room. Ensuring a clean and comfortable environment for our guests is paramount, and we take reports of pests very seriously. Rest assured, we're taking immediate action to address this issue and prevent any recurrence. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Should your travels bring you back to the area, we hope for the opportunity to provide you with a much-improved experience. Thank you f... read more
This was a horrible stay for me. When I went to go into my room I heard someone talking and thought there was a mixup. I closed the door and knocked. No one answered so I went in. The talking was in the room next to mine. The walls were paper thin. They were up till 1am and being very noisy. They also had a crying baby up all night. Outside my room there was a picnic area. There were about 30 people outside hooting and hollering until 1 despite the noise curfew. I left and drove 2 hours home and will not be back.
Business response:
Dear James, We're truly sorry to hear about the challenges you faced during your stay. Providing a peaceful environment for our guests is a top priority, and we regret any disturbance you experienced. Your feedback is invaluable, and we're actively addressing these issues to prevent similar occurrences. We understand your frustration and sincerely apologize for falling short of your expectations. Should your travels bring you back our way, we would be grateful for the chance to restore your confidence in us. We're committed ... read more
The staff was extremely rude including the management. Infested with roaches and management verbally told me she would take care of it right away JUST TO GET ME TO REBOOK AGAIN. HUGE MISTAKE 5 HRS LATER WHEN ENTERING THE ROOM IT WASN'T CLEAN BED HAD SAME SHEETS THAT I FOUND ROACHES IN. NO HOUSEKEEPER FOR THE 3 DAYS I STAYED. MANAGEMENT DIDNT EVEN TRY TO HELP SHE WAS RUDE AND EXTREMELY UNPROFESSIONAL.
Business response:
Dear Desiree, We deeply regret your experience during your stay. The issues you described, including the treatment you received from our staff, cleanliness concerns, and pest problems, are unacceptable. We apologize for any distress and inconvenience this caused. Our aim is to provide the best clean and welcoming environment, and we regret failing to meet the standard we strive to deliver. Your feedback is invaluable, and we are taking immediate steps to address these problems and improve our service. We hope you consider gi... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.