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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES... SMELLS REALLY BAD, HAD TO GET MY OWN LINENS AND MAKE MY OWN BED AFTER I REBOOKED. EXTREMELY UPSET.
Business response:
Dear Joseph, We sincerely apologize for the distressing experience you encountered during your stay. The presence of pests and unpleasant odors is unacceptable, and we regret that you had to address these issues yourself. Your feedback highlights areas that need immediate attention, and we are committed to making the necessary improvements. We hope you consider giving us another chance to provide a better stay. Thank you for bringing this to our attention.Sincerely,Hotel Management
I liked how professional the staff were and cleanliness of the room. The hotel apparently had some guests that were breaing the law because when i arrive at 12:30 just to be sure i was at the right location outside full of cops worh guns. Was not able to.checkin at 3 as olanned prior to the even i was attendimg. Food spiled in car due to lack.of refrigeration. Brought food from store prior to.arrival since i had a suite with a refrigerator. Was not able to.check in until aftr even around 8:30pm. Had to spend money not planne... read more
Business response:
Dear Jowan, We appreciate your positive feedback regarding our professional staff and the cleanliness of our rooms. However, we deeply regret the inconvenience you experienced during your stay. The situation with law enforcement presence outside the hotel was beyond our control, and we apologize for any disruption it caused to your plans. We understand the frustration of being unable to check in as planned and the inconvenience of the food spoilage due to the delay. Your feedback is invaluable, and we will work diligently to... read more
The woman at front desk was very friendly and had excellent customer service I think her name was Michelle. The room on the other hand was old, the couch smelled it look like it came from an alley, the toilet kept running all day and night, the tube and shower had cracks and stains, the towels were very old, and to top it all off at night there were bugs in the room and there is no cookware or cups or utensils the screen was filthy the coffee table was as well.
Business response:
Dear Diego, Thank you for sharing your experience. While we are delighted that Michelle provided excellent customer service, we deeply regret the numerous issues you encountered in your room. We apologize for the outdated furnishings, maintenance problems, and cleanliness concerns you described. Your feedback is invaluable as we are committed to improving our services. Rest assured, we are addressing these issues with our housekeeping and maintenance teams to prevent future occurrences. We also enhance our room amenities to ... read more
Roaches, I ask for towels and wash cloths they didn’t have none lucky I brought some with me!! Smell bad as well.
Business response:
Dear Marquetta, We sincerely apologize for the issues you encountered during your stay. The presence of roaches and the lack of towels and washcloths are unacceptable, and we are addressing these concerns immediately with our housekeeping and maintenance teams. Ensuring a clean and comfortable environment is our top priority. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
It wasn't the cleanest.
Business response:
Dear Devin, Thank you for your feedback. We are sorry to hear that your experience didn't meet your expectations. Cleanliness is a top priority for us, and we appreciate your input as it helps us improve. We hope you will give us another opportunity to provide you with a better stay in the future. Safe travels!Sincerely,Hotel Management
Never got to see the property! The rude person at the desk wouldn’t check my daughter in because there was confusion about the pet policy ! Please read the fine print at the bottom of the page !!
Business response:
Dear Holly, We apologize for the inconvenience you experienced during check-in. It is unfortunate there was confusion regarding our pet policy, and we regret any frustration this caused. We aim to provide clear information and courteous service to all our guests. Your feedback will be reviewed to ensure better communication and service in the future. We hope to welcome you and your daughter under better circumstances.Sincerely,Hotel Management
Hate it The front desk staff was rude and disrespectful
Business response:
Dear Leynikqua, We are sincerely sorry your stay was far from the seamless experience we strive for. Please accept our sincere apologies for any service lapses you encountered. Providing courteous and devoted service is at the core of what we do, and we're disappointed to know that we fell short in this regard. Please rest assured that we will address this matter with our team to ensure that all guests are treated with the utmost respect moving forward. We hope you'll consider giving us another chance to provide you with the... read more
Was told by staff and guests on two occasions that I should park my car by the main lobby so it doesn’t get broken into. Upon check-in which the staff was great, my room was dirty. Full trash was left from previous guest. Bug in shower and no full size towels. The next day I saw multiple roaches and checked out early and had to get a room elsewhere for the remaining two days.
Business response:
Dear Timothy, We sincerely apologize for the inconvenience caused by the cleanliness issues and lack of amenities that caused you to cancel the remaining two days. Your feedback is concerning and falls short of the service standards we strive to uphold. Our commitment to cleanliness and pest control is paramount, and we'll ensure thorough room inspections. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.