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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in and 15 min later I went back to the front desk to advise I could not stay in the hotel. The building stinks. It says no smoking but clearly smells like smoke. They charge $25 dollars for a pet fee, which looks and smells like they sprinkle a bunch of carpet freshener down. I get into the room and there are ROACHES in the bathroom! I went back to the front desk and said I can't stay here it's disgusting. Not to mention the bathtub was all bubbled up looked like paint peeling. The health board should be called on ... read more
Business response:
Dear Aisha, Thank you for sharing your experience, and we apologize for the issues you encountered. We take cleanliness and guest satisfaction seriously and regret that we fell short during your visit. Rest assured, we are investigating your concerns to address them promptly. Please contact us directly so we can address your experience and make things right. Your feedback is invaluable as we strive to provide a pleasant stay for all our guests. Sincerely,Hotel Management
This place was ruff. We walked in our room and immediately found a roach. By the time we looked through the room and bathroom we found 5-7 roaches. Not a good place and I would never recommend anyone stay here and if you do check your room for bugs.
Business response:
Dear Alexander, Thank you for bringing this to our attention. We apologize for the experience you had during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we are taking immediate action to address this matter. We appreciate your feedback and regret that we fell short of your expectations. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely,Hotel Management
I wouldn’t recommend staying here. My family and I room wasn’t clean. The floor was filthy like it hasn’t been mopped in years. My kitchen was infected with ants. I have pictures I can upload if it lets me. My freezer wasn’t clean. It look like someone spilled Pepsi all over it and left it there. The nightstand in our bedroom had a stinky spill stain on it. There was two bathroom doors in my room what wouldn’t shut completely. I would like to say though the staff were very friendly and nice. As soon as I complained about my ... read more
Business response:
Dear Shakyra, Thank you for choosing us. Our priority is to make our guests happy and comfortable during their stay with us. However, we are sorry for the room's condition and cleanliness issues you mentioned and will discuss with our housekeeping team to be more careful. Our front desk could have helped if they had been informed. They are always available 24 x 7 to assist you. Please return, and we hope always to serve you and your family again! Sincerely,Hotel Management
Saw bugs. The shower wasn’t draining and the toilet didn’t flush.
Business response:
Dear Annemarie, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Noise complaint Check in went smooth Friday evening when we arrived. All friday evening above us I sounded like someone was rearranging furniture/scratching at the floor all night. My husband told me let’s just try and get some rest so we did. Saturday afternoon the noise started again. We could no take the noise we we left for the day. When we returned the noise was still going. So at 10pm I call the front desk and I belie we spoke to a Mike. I explained what was going on and he told me he would call and ask them to stop. W... read more
Business response:
Dear Chavon, We sincerely apologize for the disturbance you experienced during your stay. Your comfort is of utmost importance to us, and we regret that your experience fell short of expectations. We appreciate your patience in bringing the noise issue to our attention, and we apologize for any inconvenience caused by the lack of immediate resolution. We take your feedback seriously and will promptly address the noise concerns to prevent similar situations. Additionally, we will investigate the issues with the phone and clea... read more
Booked non smoking room but it smelled like smoke. Room had a stuffiness odor to it. Bed was comfortable.
Business response:
Dear Phoebe, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Your insight is important to us as we make every effort to accommodate the needs of all our guests. We're pleased to hear that you found the bed comfortable. We appreciate your understanding and hope for the opportunity to host you again, providing an improved and more co... read more
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.