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Extended Stay America - Virginia Beach
- Hotels
- Virginia Beach, VA
About this business
Location details
5757 Cleveland Street, Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like dog Room smelled like dog, shower falling apart.
Business response:
Dear Robert, Thank you for your honest review and for selecting our hotel for your visit. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
When i walked into the my room there was a roach crawling up the curtains.
Business response:
Dear Tim, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported. Please know that our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. Thank you once more, and we hope you will visit with us again.Sincerely,Hotel Management
Room had a horrible odor and was filthy and full of fleas. Staff was very friendly but building was poorly maintained.
Business response:
Dear chris, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This was one of the most disgusting hotels I have ever been in. Everything was dirty, stained beds, bugs, food still left in the refrigerator. Hallway carpets looked like they had not been vacuumed in days.
Business response:
Dear Melissa, We would like to extend our apologies on behalf of our entire team for the subpar experience you had during your recent stay at our hotel. We value your feedback, especially regarding the cleanliness of our establishment, which is a core priority for us. We are taking immediate action by addressing the matter with our housekeeping staff to ensure such issues do not reoccur. We appreciate your patronage and sincerely hope you will consider giving us another opportunity to provide you with the exceptional service... read more
i will never stay here again
Business response:
Dear David, We're sorry to hear that you didn't have a satisfactory experience during your stay. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you have specific feedback or suggestions, please share them with us. We value your input and hope to have the opportunity to make your next stay more enjoyable if you decide to return. Thank you for taking the time to provide your feedback.Sincerely,Hotel Management
My vehicle get broken into and I get rob
Business response:
Dear Freddy, We apologize for the vehicle vandalism that occurred at our property. Please be assured that we consider this a grave concern, and our security team is taking the appropriate actions to investigate. We work with the local authorities, so please feel free to reach out to us with any additional information. We are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management
Business response:
Dear Anna,Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.
Far away from the ocean front. Few stores around
Business response:
Dear Elbagir, Thank you for being our guest. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach
How is Extended Stay America - Virginia Beach rated?
Extended Stay America - Virginia Beach has a 3.2 star rating with 1,600 reviews.
When is Extended Stay America - Virginia Beach open?
Extended Stay America - Virginia Beach is open now. It will close tomorrow at 12:00 a.m.