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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pics deceptive. Property maintained poorly. During 3 week stay, never used housekeeping. Cleaned my own room and laundered my towels/sheets. Yet when I requested late checkout on day of departure, got diff answers from everyone and then manager finally said no. Police/EMS there for assaulted, intox'd young male at 2am. Right by highway and speeding cars/lots of traffic. Grounds sketchy, felt unsafe. "Complementary breakfast" is coffee and granola bar in tiny "lobby".
Business response:
Susan, thank you for your feedback. We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for disappointing you. We are sorry for the lapse in our housekeeping service and for not being able to honor your late check-out request. At times, due to high occupancy, we are unable to accommodate such requests. We also regret the unfortunate incident that you had to witness during your time with us and the negative impact it left on you. We understand your frustration and hope to... read more
The property was filthy, noisy, and sketchy. The room was very dirty with unknown stains on the vinyl flooring and bedside table. The air conditioner had mold in it with debris and crayons jammed in the grate. The room was malodorous of weed and cigarettes. The linen had cigarette burns in it. The curtains were broke and the door had a 1 inch opening at the bottom - a bug crawled into the room from outside. We checked out and received a refund shorty after check-in. The gentleman at the front desk was polite and understandin... read more
Business response:
Brandon, thank you for allowing us the opportunity to host you. Our team always strives to offer clean and refreshing accommodations, and we regret having let you down. We are sorry for the smokey experience and cleanliness issues in your suite that led you to leave us earlier than expected. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We truly hope you will allow us to redeem ourselves. Sincerely, Hotel Management
I asked for a refund, because it was too dirty, and dangerous and was ghetto.
Business response:
Pamela, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The staff for checked out on 4-3-2022, 7am, charged me by mistake, was not willing to apologize, not willing to admit his mistake. The other lady promised they will solve the problem and call me that day. I have not received any call from them and the mistake charge is still on my credit card. I am spending 30 minutes on waiting for my card card to answer my call!
Business response:
Xinrong, thank you for sharing the details. We regret your billing-related concerns were not addressed to your satisfaction. We will review the charges on your invoice to check for any incorrect transactions. Thank you for your patience and understanding in the meantime. Sincerely, Hotel Management
Room wasn’t ready at 4:00pm. Upon entering, the smell was overwhelmingly gross. Carpet had what looked like vomit stains. There were tweekers hanging out around the property. Worst place I have ever stayed.
Business response:
Jessica, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Booked online when we get there we find out it’s 100 deposit that we will supposedly get back. We stayed two nights and it’s been almost a year eel and they never gave the deposit back.
Business response:
Ian, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately. Sincerely, Hotel Management
The property was dirty. The staff was rude and unaccommodating. The room smelled like cigarette smoke and musty. The room was dirty. The room had a heater that kept us up all night because it was loud and sounded like a helicopter.
Business response:
Christina, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide ... read more
The website states there are "Dining and cooking utensils provided" and there is nothing in the kitchen. Kind of hard to use the stove and microwave without cooking utensils. The room is set up for 2 people, but only an office chair at the table/desk. The pictures definitely didn't match the actual room. The bathroom was filthy with hair all over the tub - so obviously there cleaning system which is posted wasn't followed. The corners in the bathroom were full of dust and hair. We knew we were taking a chance staying here - ... read more
Business response:
Lonnie, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced due to the concerns you had with your guest room. We are a non-smoking hotel, but we do have violators of this rule on a rare occasion. We appreciate you bringing this to our attention to address it right away. We also regret not meeting your expectations and the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent su... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.