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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the road this property looks nice, but don’t let that fool you. There is no coffee maker in the room, no ice machine for use, the linens were ripped and poorly kept. The bathroom was clean but in poor condition and not maintained. You could hear the noise of those around you very well, the room was cold despite having the heater turned up to 80. Likely attributed to being able to see the outdoors from the gap around the door. In good news there’s a McDonald’s on the corner and a Starbucks 5 minutes away.
Business response:
Brittney, thank you for your feedback. We uphold all of the brand standards for quality and service. I am so sorry that our hotel fell short of your expectations, and I thank you for bringing your concerns to my attention. I appreciate your feedback and candor. Sincerely, Hotel Management
Rooms are not clean.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Shady guest Had to leave first night after a run in with a quest there. I had peered in to a room that had door open with music playing, when a man jumped up and asked what the problem was. As I tried to reply I found myself on the defensive and noticing the man was on something. even after apologizing he pressed the issue seeming to look for a fight. He then passed my room several times as this hotel has doors open to outside porches. Shaken I had to leave. Management gave full refund though it took about 5 phone calls.
Business response:
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Bugs in the room
Business response:
Robyn, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely... read more
Ok property Was not what we were told. Was told by hotel.com it was on the ocean and it was not.
Business response:
Katherine, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. This is not the kind of impression that we want our guests to have. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Disappointing I've stayed at a few Extended Stay hotels in the past. This did not compare at all to what I was expecting. This is basically an old traditional motel with attempted upgrades. The 'kitchen' had zero dishes or utensils, but otherwise, the room was clean. The concrete stairwell leading to the 3rd floor had treads that had been replaced with thicker-than-normal versions which made the rise of each step unpredictable. I'm not sure how they got away with this trip hazard. The bottom floor had residents sitting outsi... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We apologize for the difficulty you had with the key cards, and we hope other than this your stay with us was satisfactory. Sincerely, Hotel Management
Our original room smelled like cigarettes so we requested another one which was much better. However the stairs smelled like pissed I don’t know if it was because they allowed dogs there or people just were gross. I will not stay there next time I visit Virginia Beach.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.