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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuk!! Dated, dirty, smelled funny. Queen bed more like a double! Awful! I’ll never stay again!
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
The room was very outdated.
Business response:
Thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with our team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
None
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Nothing
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not as good as the pics but worth the money There was roaches so that ruined everything else for me. I had two full beds ( good pets, blankets, pillows) and the room was so small one was pushed right up next to the ac unit so you only had access to one side of the bed. Our bathroom had the cover for the sink bench falling off. I never saw the area with the outdoor seating that was in the pictures which made the place look better than it was in actuality. They allow pets so there was a dog barking most the time we were there.... read more
Business response:
Michelle, thank you for your review. Although you liked our affordable rates, we regret not meeting all of your expectations and sorry for the issues you encountered. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Was charged for a hotel 8 didnt stay at
Business response:
Thank you for your review. We are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
A very bad experience, it was very noisy could not sleep, everywhere smells cigarette, even in the rooms the smell is really bad could not take it. I had to check out the next day yet i intended to stay for more two days . Very bad i dont think i can do it again.
Business response:
Thank you for your review. We are sorry for the noise issue you experienced and regret the disturbance it caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We are also sorry for the smoke smell you experienced. Even though we are a non-smoking hotel, on a rare occasion we have guests who do not comply. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.