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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor quality all around Horrible room , was full of bugs, and mold, stunk of smoke for a non smoking facility, bad enough my clothes came home smelling like smoke
Business response:
Shelby, thank you for the candid review. We apologize for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team as well as our pest control provider to make sure we prevent such reoccurrences. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
It was just plain ole unacceptable. It aligned more with Motel 6. I checked out within minutes of checking in.
Business response:
Thank you for staying with us and reviewing us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to serve you. Sincerely, Hotel Management
We have stayed here before but this time I was treated with disrespect
Business response:
Thank you for sharing your concerns. Although your previous visit was pleasant, we apologize for any inconvenience caused by our associates and regret any service-related issues. Counting on your kind generosity to accept our apologies, we hope you afford us a chance to serve you again. Sincerely, Hotel Management
There was blood in both rooms they gave me. When they switched us rooms we had to clean the crumbs out of the every drawer. The assistant manager acted like we were making things up and treated my wife disrespectful. During a time with COVID and claiming they have a 10 point cleaning system, which clearly they don’t follow. Very disappointing.
Business response:
Jason, thank you for your review. We apologize for the cleanliness issues you encountered in your suite and that you did not experience the best from one of our associates. Your feedback has been discussed with the appropriate team members to make sure we are consistent with our service delivery and to ensure this is not repeated. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Sincerely, Hotel Management
Business response:
Rama, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, stink that lingered in the room.. tub had scuff marks.. infested with big spiders outside my door.. service was very poor by the mornings front desk workers n security..
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated. We are also sorry for the service issues you encountered from our staff. We will make sure they are more diligent going forward. We regret the inconvenience caused, and we hope you will give us another opportunity to regain your trust. Sinc... read more
To words -extended stay says it all! OMG what a dump!!! The neighborhood, the noise and the people in the building. It was more of a low income housing then a hotel. The cars and motorcycles racing and all the emergency Equipment all night long.
Business response:
Thank you for your review. We are sorry for the noise issues you encountered and also regret any inconvenience caused by the other people around the property. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue. Moreover, we are sorry that our location was not that appealing to you. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Check in reservation called for Queen Beds and received Full, Lighting fixture in Bathroom fell down, Electrical Wiring exposed in Bathroom which is safety Hazard, Towel Rack fell down which I fixed, Bathroom Seat very loose which I fixed, Light button in room worked on and off, Hair was in the Bed, Spider Web on top of Headboard, Orange Stains in the Bathroom. I looked for another hotel but nearby sold out otherwise would have left. Requested late checkout for 1pm and was told would be additional fees. Tried to call back fr... read more
Business response:
Raymond, thank you for being our guest. We are sorry we were unable to accommodate you in the room you booked and apologize for the difficulties you had in your suite. Your feedback has been discussed with our housekeeping and maintenance team to improve the quality of our accommodations moving forward. We have also alerted our front desk associates to ensure we are diligent in our efforts. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.