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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay ever!!! Do NOT stay at this hotel! When we arrived to the room, there were no pots, dishes, utensils. We chose this hotel to have a kitchen. Staff said they had no pots to provide. Carpet was filthy and made feet black. Ironing board cover was filthy. Other hotel guests (men) walked around with no shirts on, couples were openly arguing in hallways with profanity and in outdoor areas smoking marijuana. On the last night of our stay, we were awakened after midnight by yelling where a guest was overdosing and a... read more
Business response:
Deborah, thank you for your review. We are sorry for your disappointment with the amenities. Kindly note, kitchenware is available at the front desk upon request. Also, we apologize for the inconvenience caused by other guests. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Thank you again for choosing us for your stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hot... read more
The lady at the front desk gave racist vibes. Said “you people” when looking at my ID and where I’m from. The hotel room smelled like Cigarette smoke. You had to go get dishes from the lobby part . They were dirty so you had to rewash . There is no dish soap in the room. The room was ok, will do for a couple of nights not a week.
Business response:
Lex, we are sorry for the difficulties you had in your room and the inconvenience this caused. Moreover, we are sorry if you observed any peculiar behavior from our associate. Be assured, all your concerns will be addressed with the appropriate individuals as we are committed to providing an excellent guest experience. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management
VERY RUDE to a working class healthcare worker that needed a break for the holidays!!! Avoid this place at all costs and go with Marriott instead
Business response:
Kelly, thank you for your review. We are sorry you didn't experience our staff at their best. Our team genuinely cares about providing an enjoyable stay for all of our guests, and this isolated incident is not a reflection of our usual service standards. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and ask you to consider a second visit. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The area was nice. The stove in my room did not work well and the Air Conditioner barely cooled the room.
Business response:
Thank you for choosing to stay with us. While we are happy you liked the location of our hotel, we are sorry for the issues and inconvenience you experienced with the air conditioning and stove in your suite. Our maintenance team will check on it right away, and we thank you for bringing it to our attention. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Doreen, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Do not recommend!!! I would not stay here again...the rooms smelled like smoke and even though there are signs stating no smoking in the corridors, everyone was standing outside the doors smoking. The beds were also rock hard and the rooms were not very clean.
Business response:
Jennifer, thank you for your review. We regret the smoke smell you experienced while you were here. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry you didn't have a restful night's sleep, our beds were to blame and for your disappointment with the cleanliness of your room. We have asked our housekeeping team to be more diligent with their efforts moving forward. Please consider giving us another o... read more
What I did not like was I booked a room with 2 Double beds, and when we got to our room it was two TWIN beds. Front desk would not change our rooms because they said Expedia booked it as two twin beds, since the other were not available. We will never go back. Expedia never let me know this. Horrible experience.
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and that we were not able to accommodate you with the suite of your choice. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.