This profile has been claimed by the business owner or representative.
Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was not clean at all. Outside the trash was emptied but no one sweeps cigarette buds and other residue. Inside I found spider webs under the sink and killed 1 roach in the wee hours of the night. This was my first time trying this chain. I’m afraid to try another Extended Stay America.
Business response:
Sandy, thank you for the feedback. We are sorry for the issues you encountered with the cleanliness and insects in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Our pest control provider had serviced the hotel, and we are working to ensure procedures are being followed to prevent any future instances. Thank you again, and we hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Horrible Horrible Canceled my reservations in Allentown PA at Extended Stay for the trip.home because I didn't want to take the chance that the condition of the hotel would be the same.
Business response:
Donna, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Place was dirty. Ants everywhere outside room. Internet sucked unless you paid extra for higher speeds so it would drop constantly. Room was dirty. Only good thing was it was cheap. You get what you pay for.
Business response:
Danny, thank you for staying at our hotel. We are sorry for the inconvenience caused due to Internet connectivity and cleanliness in your suite. Your concern has been shared with the housekeeping team to ensure a better experience going forward. Thank you again, and we hope to have the chance to redeem ourselves in the future. Sincerely, Hotel Management
There was guest fighting and standing in the parking lot arguing. The room was not clean.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Wifi is super bad. The free wifi barely works at all.
Business response:
Thank you for staying with us and providing your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thank you again for the feedback, and please come back soon. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I wasn’t too unique if I was noisey and I was told they didn’t have cooking supplies in the kitchen I would have changed my mind on the hotel
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
Would not stay here I booked this room based on reviews and was disappointed. First, it’s exterior entry. I usually don’t stay at exterior entry hotels, but this might be ok. Maybe it would have been, but I was put on the first floor in a room at the end of the parking lot. As soon as o walked in it smelled like a teenage boys sweaty, dirty gym bag. There were stains on the carpet and a dirty cleaning rag left on the bath tub. I thought I could deal with all that, but when I checked the windows to make sure they were locked,... read more
Business response:
Jennifer, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.