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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This property is not Handicapped Accessible. There three floors but there is no elevator. I booked yhis hotel with Expedia for five nights. After staying one and going out all day on the mext, upon our return the room was not cleaned. Upon checking with the front desk, i was told that my rate did not include housekeeping. Of course that was surprising. When i made the reservations on Expedia there was no indication thst housekeeping would be extra.
Business response:
Thank you for being specific in your evaluation of your stay. We apologize for the inconvenience you had due to our hotel policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This AINT IT 316 hole in the floor red stains horrid smell
Business response:
Ricardo, thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should alway... read more
no coffee pot, or anything else I stayed here for the convenience; kitchenette. When I got to the room, there were no dishes, coffee pot, nothing except a microwave. There was a sign in the room stating if you needed anything, to come to the front office. I went there and requested a coffee pot, cups and a spoon. They did not have a coffee pot. What hotel room does not have a coffee pot!
Business response:
Brian, thank you for posting a review. We are sorry for the lack of amenities you encountered while staying at our hotel. We have made a note of your feedback and will share it with the appropriate team so that we can restock this immediately. We hope you will consider returning to our hotel on your next visit to this area so that we can make your next visit a perfect one. Sincerely, Hotel Management
Some of the staff seem sketchy
Business response:
We sincerely apologize for the service issue you experienced during your stay. Although we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
This is a non smoking hotel but soon as I opened the door I smelled smoke and cinnamon cloths smelled like smoke after being in there for 5 minutes went to front office and the lady said did I spark one up in here and I told here during check in I don’t smoke also there was dust and Cobb Webb’s every where as if nobody’s been cleaning the rooms out had cigarette burns on the night stand next to the bed but it’s a non smoke room the kitchen had no pots or pans no tuple whare so yeah prolly want be staying there again....
Business response:
Eric, we are sorry for the cleanliness issues you encountered and that the smell of smoke compromised your stay. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we sincerely apologize for this. Also, we would like to inform you to ensure the cleanliness of kitchenware, and they are kept at the front desk. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Nasty small rooms, Also room reserved was resold to another! We asked for 2 Doubles or Queens, They verified, also they were Nasty with Cigarette Butts, and filth around the entire Facility, I hope that I get my refunds! The Deposit and the charge upon arrival! We walked up the stairs, looked in and saw 1 double bed, not two! It was nasty! We called them and went back down with in 30 seconds! Then she offered the 3rd floor! PLEASE, No Lifting or steps. They need to clean up the area before they rent the rooms!
Business response:
Joseph, thanks for being a guest at our hotel. We apologize you experienced so many difficulties during your stay with us. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Room appeared clean popsicle stink in floor - condom wrappers and condoms in night stand blood on back of bedspread needless to say we left
Business response:
Charlene, thank you for your review. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.