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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place.!! Parking spots had cigarette butts all over (even though supposed to be non smoking area) My room had bugs and junk in drawers. Kitchen appliances & vent fan were all rusted out. The beds were comfy but not very clean..all kinds of stains and nasty stuff on the mattress padding and sheets. Had to have room recleaned before I would put my stuff anywhere in it. (Too late to go anywhere else.) The guy 2 doors down had his car broken into (through the back window) Next morning got out of there as fast as I could... read more
Business response:
A well-maintained hotel sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
This "hotel" is HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!!!! Staffs are very unprofessional and rude.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There were day laborers all over. The place was run down looking. Our room request for two double beds was ignored. The clerk offered to give us a roll away at no charge, which I felt was unacceptable when we were being charged full price ($179 each night) for two night stay. Ended up next door at the Days Inn, much nicer, bigger room, family friendly, and $80 cheaper!
Ok if you get it cheap It was sub-par. Ok. Kind of a disgrace. Cleanliness- inside and out is easy. Right?
Business response:
Eric, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Never again If you could put negative ratings I would. The room was dirty the pillows were yellow yes yellow. I did not sleep for fear of bugs I couldn't see. I will never stay or recommend this place ever again.
Business response:
Thank you for being our guest. We are sorry for the lack of cleanliness you faced in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we have strict policies and procedures in place to prevent bedbug infestations, but the room you occupied will be professionally inspected and treated as a precaution. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Stay away! Hotel Is dirty and the management is very cheap! Most of these hotels are very clean and family friendly/ Not this one.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Customer service was poor No intrest in a solution to my issue.clerk was not rude but not attentive.
Business response:
Thank you for your review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will consider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.