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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horriable experience. The hotel had ants all over the kitchen so bad we could not cook or heat anything. The bathroom had ants on the sink and shower walls. No good cable. To top it off they don't come back in the next day to clean or give new towels. Outside the stair wells was dirty, smell like urine. Worried about the ants couldn't sleep. Very bad conditions.
Business response:
Thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very overpriced hotel. Very rundown and in need of renovation. Breakfast consisted of coffee and shrink wrapped muffins. Expected much better for the price. Would not go back and would not recommend to others.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
We reserved a room with two queen beds, when we got to the hotel, we were notified that there are no such rooms available. They gave us a room with one king bed. When we entered the room, we saw that the bed was full/queen sized. We were too tired to go back to the front desk considering it was 2 am. Also, there was a large, nasty stain on the carpet and the room stunk like sweaty feet.
Business response:
Thank you for your review of our hotel. We regret that our staff did not respond promptly to your requests and that we fell short of expectations. Our team typically does a terrific job responding to our guests’ needs, so we apologize for the lack of attention. Please know that we are working to address your concerns so this does not happen again. We appreciate your business and look forward to seeing you again. Sincerely, Hotel Management
Not updated. - very expensive although had a kitchenette so likely part of the expense. I just would rather some updated flooring and/or bedding and to feel a little more safe.
Business response:
We apologize our facilities were not up to your expectations and the inconvenience caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Worst hotel stay ever From the staff to the room it was the worst stay ever. My mom and I can from California to Virginia and was suppose to stay the week there but after one night we left . The room was Smokey and dirty. The toilet ran all night and the sink in the bathroom didn’t really work. I wanted to leave that night but my mom is older and didn’t want to move her in the middle of the night. I never went to sleep looking to see if any bugs would come out ... The staff wasn’t friendly or helpful.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your mom. Sincerely, Hotel Management
worst comode, bedding and heater controller. room is too small to accompdate refrigerator! refrigerator appearance is bad.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dog barking all night for 3 nights. Woof woof woof.. roomed next to a trapped dog.
Business response:
Eric, please accept our apology for the noise issue you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. Please note, our front desk is available, and we are sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Arrived late to the room. There was no toilet paper in bathroom, the pillow cases were not very clean and flat. Was unable to connect to WiFi. Called front desk and was transferred to help desk. I was told that my name had not been added as occupant of room. Called back to front desk and was told it would be taken care of. Never happened, therefore was unable to handle very important assignment. Also, suggestion....offer more than coffee for "breakfast." Thank You
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. Our leadership team has spoken with this associate to remind them that our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.