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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended The people in the office were very nice however the room was disgusting. Stains everywhere. Broken outlets. Things left in refrigerator
disappointing I will never stay at this hotel again which is a shame because it was close to family, restaurants, etc. You could hear water running, toilets flushing, people talking. Someone at about 5:30am was banging on the lobby door because he forgot his door key and needed something out of his room. Could hear someone washing dishes at midnight. People talking over balconies and in corridors outside. I believe some of these "guests" were actually "living there" and were going back and forth to work. And the continental ... read more
Business response:
I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to do so. I discussed your comments with the team, and we are working towards better communication with our valued guest. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
Nothing but the kitchen sink There was nothing in the room or kitchenette. No cups, no silverware, no mugs, no hangers, and no hairdryer. We had to go to the desk and ask for everything. And the entire stay, they had no available hairdryer. That is unacceptable.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that your experience here was not satisfactory. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible Booking was canceled twice by hotel - not hotels.com. Requested rollaway a week before - had to sllep on the floor.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding your reservation and sleeping arrangements is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Dog hair & white stains Dog hair & white stains on the sheets and headboard..... We left immediately.
I wouldn't stay here again Internet was terrible Bed was hard as a rock TV was terrible Had to pay extra to get any of the stuff you stay at extended stay for AC was noisy and terrible
Not a great place to stay It was obvious by the hair in the bath tub that the room had not been thoroughly cleaned before I checked into it. There were also ants on the floor of the bathroom. The front desk staff were extremely nice and accommodating but for this area I expected a cleaner, better maintained facility. I had to ask the front desk for the items for the kitchen. I thought because there was a kitchen in the room the items would already be there. Many of the guests smoke and it seemed the air always smelled of cig... read more
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the staff at this location; however, we apologize for the experience and issues you encountered. I discussed your comments with the team, and we are going to ensure that your experience is not repeated. Thank you for sharing your experience with us. We would love to have another chance to provide you with a better experience the next time you're in town.
Not worth the money I paid Place looked decent from the outside. Saw roach, trash that was not ours, and one bar of soap for the box at and no shampoo. Towels were ripped too.
Business response:
Thank you for taking the time to tell us about your experience. The situation you described regarding the uncleanliness and the room condition is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be sharing this survey and retrain the team so this is not repeated moving forward. Your comments are greatly appreciated and will help us with providing future guests with a great experience. We do hope that you will consider our hotel again so we can show you the positive cha... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.