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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NIghtmare!! Lets start off with the first night we checked in at 3:00am we were given a key to our room after we brought all of our luggage to second floor we opened the room and it was disgusting it had never been cleaned from the previous guests, no linens ,no toilet paper and ants all over! I went back to front desk told them and she said we have no others rooms she gave us a few sheets to put on the bed for the night and said she find us somewhere to shower in the morning. Morning came they had no rooms for us to shower ... read more
Close to various restaurants Upon checking in I had to wait as there was only one person on shift and they were on break. When quoted the price it did not match the confirmation that I had received and I was told that they can not do anything about; even though my confirmation had one price and there was a totally different price in their system. I was not the only person who had this issue either. The family in front of me had the same issue and my friend did as well. During my stay I started noticing ants in the room and ... read more
Business response:
The staff and I read your comments about your stay with us. I am displeased at the lack of quality customer service you received during your stay with us. It is unacceptable. Our front desk staff will be having a meeting, with your review as a reference, on how we communicate with guests and handle issues that match our high-quality standards. Thank you for bringing this to my attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Extended Stay Check in process was long. First room assigned was dirty. Had to return to lobby for another room assignment. Second room was better but had left over items in fridge.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the arrival experience is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will do everything in our power to ensure your experience is not repeated. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. It would be our pleasure to have you stay with us again in the future to show you our po... read more
Worst Hotel ever! I have stay in many hotels and this is the worst! The breakfast they offer is either granola bars or a muffin. There is no room service. If you need towels or any utensils you will need to walk to the office and pick it up yourself. No elevator!! If your room is on the 3rd floor your fu*k taking your stuff up and down those stairs. They charged me $47.84 for a 5min called in Virginia, they said that to them is long distance.. I will never booked them again. worst experience ever. Do not go there.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you didn't enjoy your stay with us. Thanks to your comments, we will be looking into ways to improve the overall experience of our guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Thank you for your valued feedback
Bad mistake It was horrendous. Stayed there thinking it wouldn't be too bad. This was a horrible mistake. I could have payedone $50 more per night to be elsewhere. The room was filthy, dog hair everywhere and blood stain. The air filters had to have been dirty too. The air smelled really bad and the worst part is the ACADEMY is right next to the bed..if tou have a double type room. I have never seeneed such. How does one sleep with the AC over them? We put a towel over it the entire time there. We all got sick from it, coug... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. We are disappointed to hear that you did not have an enjoyable stay with us due to your room not being cleaned to your expectations and the overall appearance of your room. Your comments were reviewed by the staff, and we will make every effort to ensure your experience is not repeated. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. It would be our pleasure to have you stay with us ag... read more
very unsafe neighbourhood My car was broken into while in the parking lot at this hotel. Very unsafe neighborhood. There was no elevator and we were given a room on the 3rd floor.
Terrible front desk staff, horrible experience The hotel did not have a room available when we checked in even though we had a reservation. The woman at the front desk was incompetent and clueless. Her looks of utter confusion were aggravating. We were offered an uncleaned room with no towels so we had to find another hotel at 12:30 am with a 14 month old. The staff was completely unprofessional and I would not recommend this place to anyone. Friends of ours who actually did get a room here found bloodstains in their room. H... read more
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding no room available is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am training my management and front desk team on how to watch their availability closely and how to deal with situations such as this. I will also be meeting with my housekeeping team concerning the room conditions. Thank you for sharing your experience with us. It would be our pleasure to have you stay with u... read more
Obviously in transition Lack of communication between employees left us feeling frustrated because one person said there would be no problem with parking our charter bus (prior to booking) and then when driver arrived he was told that he could not park the bus there. Service was poor--for a 3 night say we should have been able to get fresh towels but instead were told that it was not hotel policy to supply fresh towels for a short stay. "Continental breakfast" must have been on another continent. First morning coffee and muf... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.