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Extended Stay America - Virginia Beach - Independence Blvd.
- Hotels
- Virginia Beach, VA
About this business
Location details
4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many little things I've never written a poor review before, but, my stay was less than lovely. First, I booked a king room, but they were sold out so they gave me a queen, not a huge deal, King of the old Seinfeld episode of "holding" the reservation.... Next, when I walked in my room, there was an overwhelming odor of dirty/wet dog. I realize it was a pet friendly hotel, and I am a pet owner, but this was bad. I went out to Target, thankfully just down the road and had to purchase two air fresheners. In the morning whil... read more
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to make sure we are thoroughly inspecting rooms prior as well as clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us w... read more
Overall fine. We checked in at 11pm and the clerk was inefficient and made the process take forever even though I reserved my room months ago.
Don't do it! Never have I stayed in a loud and obnoxious place. Door slamming in the early morning, loud talking next door and in front of other rooms, and a lack of having an ice machine all made for an uncomfortable stay. I will never stay there again!
Dumpy place with seedy looking tenants It looks like this place has some long term tenants who live here. They hang out at night in their lawn chairs in front of their motel rooms drinking and smoking and chatting. The first impression driving up was actually pretty frightening, and I don't scare easily. Our room had a little kitchenette but if you wanted any dishes or even plastic glasses, you got that from the front desk. The room itself was clean but very worn and dated. No elevator so plan to lug your luggage up the stai... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that you did not have a comfortable stay. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will work with our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. The staff and I appreciate your comments, as it will only help us to impro... read more
Stay at your Own Risk John was very friendly and seemed to care. He took me to 5 rooms which were all dirty and needed to be cleaned. Was told that the manager would contact me about the experience and I never heard from him/her.
Business response:
I want to thank you for taking the time to post a review of your stay. I appreciate your comments about our staff; however, I sincerely apologize for the room conditions you experienced. To uphold our company’s high standards, I will retrain our housekeeping staff to ensure we are thoroughly cleaning and inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in tow... read more
Worse place ever, had to sleep on towels because of how itchy it was. Got a call around 7am telling me I need to check out by 11am when I checked I'm at 5 am and wouldn't even let me check in at first and after calling hotels.com and having them call the hotel, then they corporated
cracked tub Tried to get an early check in and called the night before. They said they weren't sold out so it shouldn't be a problem. When we arrived they told us no - we had to wait even though they had available rooms. They had no public restrooms or even an ice machine so we could freshen up. When we finally got in our room it was very small and musty. We were in town for a soccer tournament so my daughter wanted to take a bath. We get a call from the front desk asking if we were running water. I told them she was bathing... read more
Frequently asked questions about Extended Stay America - Virginia Beach - Independence Blvd.
How is Extended Stay America - Virginia Beach - Independence Blvd. rated?
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
When is Extended Stay America - Virginia Beach - Independence Blvd. open?
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.