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4548 Bonney Rd., Virginia Beach, VA, 23462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean This hotel needs to spend more time and attention to cleaning and maintenance. Hotel exterior, sidewalks were littered with leaves. These were not new dropping but were piling in the corridors and corners of walk ups . The room was in very bad need of a steam cleaning. The rug was badly soiled and the chair arms were filthy. I hated walking on the floor and then cleaning off the bottom of my feet to get into bed. Housekeeping needs to spend more time vacuuming There was debris left behind the bathroom door. Houseke... read more
Not what I expected - in a bad way We rented two rooms and expected a nice room based on previous stays at exteneded stays. The rooms were old and small, one of the rooms had no coffee pot and no plates, pots or silverware.Very expensive for what we got. Will not stay here again.
Business response:
Thank you for your recent review of your stay. I am so sorry to read that your rooms and your in-room amenities did not meet your expectations. Your feedback on this issue will be useful to us as we continually work to improve our hotel. Thank you for sharing your experience with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
not that great This hotel was quite dirty and had a poor smell in the room. Cleanliness was the biggest problem.
Will look elsewhere next time...... The room had an odor, smoke or mold or both.... a chair was badly stained, the toaster only toasted one side of both pieces of bread, other guests[?] made loud noise @ midnight, finally abated twenty minutes after calling front desk.When making this reservation three months ago I requested a first floor room, as I have a disability. When I called the hotel several days before my stay to confirm my request for the first floor room, I was told that it was not possible to know until I checked... read more
Fine for a cheap place at beach Only stayed one night so it was fine since I was trying to stay somewhere as cheap as possible at the beach in summer. The only strange thing was, you could tell some people were living there since it is an Extended Stay. I also could smell weed when passing by some rooms. Other than that it was your typical cheap hotel. Full fridge was good to have, and rooms also include a full kitchen. The grab and go breakfast was not for the health conscious.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to your fully-equipped kitchen are much appreciated; yet, I was disheartened to read about your displeasure with our breakfast and with some of our guests. Please know that at Extended Stay America, we do not condone any illegal activity at our hotel. To make sure this doesn't happen again, I am taking your comments with great concern and will address any further incidents. Your feedback on our grab-and-go breakfast ... read more
Equal parts smelly and scary Initial impression was that the hotel was seedy and unsafe. The lady at the front desk told us that she couldn't check us in as she was doing her night audit, and asked us to leave and return in 45 minutes. This was at 10:15 PM. A sign at the door read 'Office closes at 11:00'. Eventually we checked in. Furnishings in the room were worn, scratched, threadbare. The bed seemed clean, and was comfortable enough, the water pressure was good in the shower, but the room smelled faintly of mold and urin... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. First, I’d like to apologize for the poor customer service you received upon check-in from our front desk staff. I will be meeting with my team to review check-in procedures to ensure that your experience is not repeated. As well, I am sorry that you found your room to be outdated and that your room had an odor. I will be meeting with our housekeeping staff to review our cleanliness standards and prevent this from happening again. I was also disap... read more
a place to sleep only no more to add no more to add
Business response:
Thank you for your recent review of your stay. I sincerely apologize that our hotel did not meet your expectations. I discussed your comments with the team, and we are working to enhance the quality of our offerings moving forward. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
They use the same vacuum for all the rooms The room that we were in must of had a pet in it cause my daughters could not sleep all nite kept coughing and rubbing her eyes. If they use the same vacuum to clean all the rooms even if it does not have any pets. They did not have decaf coffee had to go out to get coffee. They need to put new rugs in every room the room we had a lot of spots all over look and use a different vancum for rooms that do not allow pets in them. The bathroom toilet would run after you flush it.
Extended Stay America - Virginia Beach - Independence Blvd. has a 3.3 star rating with 2,212 reviews.
Extended Stay America - Virginia Beach - Independence Blvd. is open now. It will close tomorrow at 12:00 a.m.