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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had my room booked for over 2 months and called 2 days before I was to check in. Everything was good to go according to the front desk. When I got there to check in, they had given my room away.
Business response:
Myra, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
This was a terrible terrible experience. First upon arrival we learned that the elevator was broken and there were no openings on the first floor. This was not terrible. However when we entered the 2nd floor where we stayed the smell was TERRIBLE. It reeked and it was no different in the room! In addition, i went to shower and the entire bottom of the bath tub was cracked and it felt like a piece of tape was just covering holes in the tub because it was squishy. Also, there was mold on the shower curtain and the bed was hard... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
My room was not ready at check in. The elevator was out of order and my room was on the third floor. Also there was no creamer for coffee. Total awful hotel experience!
Business response:
Thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience this caused you. We are very grateful for your patience. Also, please accept our apology for the elevator not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to st... read more
Its was nothing’s like the pictures it show online I ask for two rooms with queen side bed and they gave me double bed and it show swimming pool and theirs was none and it’s also show free breakfast and of course no breakfast so I paid a lot for this hotel never again
Business response:
Gloria, thank you for sharing your feedback. We regret any disappointment you experienced concerning breakfast not being available and that our hotel did not have a pool you were expecting. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We are sorry for the inconvenience during these times. Also, we apologize for the mix-up with your room and the inconvenience this caused you. We will address this appropriately so we are more consistent in our s... read more
Hotmess Upon calling to the hotel they had no room available and we couldn’t check in early we explained that it was for the festival and we had a 3 hr wait for our next event and it was extremely hot and she said well you’ll have to wait til 3 and our event started at 2 and the elevator was broke and we had to climb up to the 3 rd floor I have a bad back and knees and the refrigerator was leaking in the floor Alan’s we didn’t have any tissue in the restroom we called down and they stated we could come down and get some horr... read more
Business response:
Nicole, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had regarding the refrigerator. We will share your comments with our maintenance team and make sure the problem is resolved. We also want to inform you that utilizing the guidelines, practices, and controls from our local and state officials, we have been committed to creating the safest environment possible for both our guests and our associates. This has affected some of our policies and pro... read more
When I got to the hotel they did not have a room for me. I booked online and Expedia handled it. Lady at hotel said I should always call directly to them because they have no way to reach me and tell me even though I had a reservation there was no room for me since I went through a booking agent.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
It was convenient to where my granddaughter lives. Available parking. I was very unhappy with the state of the room. Gum was on the nightstand and the key card envelope was still on the desk from the previous guests. This is extremely disturbing considering we are in the midst of a pandemic.
Business response:
Thank you for your review. We appreciate you sharing these issues so we can make adjustments. Please rest assured that your comments have been shared with our team in an effort to improve our service. In the future, please know that our front desk is staffed around the clock to answer questions and resolve concerns while you are here, so always feel free to reach out. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.