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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ordered 2 rooms with double beds. Didn’t get 2 rooms with double beds!!!
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. Although all of our rooms are spacious and have many wonderful amenities, we are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Pictures Deceiving The pictures online were very deceiving. This place is dirty, old looking and stinks. Not pleased at all.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
it’s dirty and it smells horrible, especially in the elevators
Business response:
Thank you for staying with us and for taking the time to leave your comments. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
Unhappy customers Made reservation via hotels.com got to hotel no record of our reservation and they were book. Need a refund due to ya’ll charged us for a no show!!! We DID SHOW UP to be turned AWAY!!!!
Business response:
Charles, thank you for taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
We checked in around 8pm. No one at the registration desk. Called out several times and when the staff person finally showed up to check us in, he acted irritated that we had interrupted whatever he was doing. Getting fresh towels felt like an inquisition. As if anyone would want to steal towels from this place. Every interaction with staff left me wondering if customer service died and I missed the funeral. This place has been added to my short list of places to avoid.
Business response:
Christopher, thank you for being our guest. We sincerely apologize as our associates were not present at the front office on your arrival and the unsatisfactory service you received from our team. We will discuss your comments with our associates, and they will be reminded of our goal to deliver excellent hospitality. There are no excuses to be made, but we hope you will allow us a chance to improve your impression of us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.