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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel needs better service The room was ok, but there was no cup in the bathroom, no toilet paper, the phone didn't work to call down to the desk. The water in the shower was just barley warm enough.
Business response:
Glenn, thank you for staying at our property. We apologize for the lack of in-room amenities and the maintenance issue. We will share your comment with our housekeeping and maintenance teams to ensure we provide a much better guest experience. We hope to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Needs to be remodeled The bed was very uncomfortable the blanket was old and rough the sheets were very old and stained will choose another hotel in the future this one needs to be remodeled very badly
Business response:
Janet, thank you for your review. We apologize your suite did not provide the comforts you desired and for the inconvenience it caused. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, our housekeeping and maintenance teams will take the necessary steps to resolve the problems. We hope you will consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Terrible I got there and waited 30 minutes for someone to show up at the desk after repeated calls, even corporate couldnt get a hold of anyone. Then i get up in the morning looking for the breakfast that is listed on the website, they have no breakfast and didnt even have coffee. Terrible place, terrible service, wrong info on the website, complete waste of my money, will NEVER stay there again and would really like some portion of my money back.
Business response:
Mark, thank you for sharing your feedback. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We have also shared your comments with our front desk team to make sure we are consistent with our service delivery. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Managem... read more
Business response:
Anthonyo, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Mitarbeiter im Hotel sind super,aber das Hotel an sich ist eigentlich nur für Handwerker die auch vor Ort waren abgesehen von der guten Lage,würde ich hier kein Urlaub mehr machen
Business response:
Thank you for choosing our hotel. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and our great location. But it seems we may have missed meeting some of your expectations. We regret any disappointment and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Horrible, nasty Nastiest place I’ve ever stayed! Smell horrible, dirty, towels were gross! I slept in my clothes didn’t even take a shower as it was so horrible! Sink didn’t drain, tub filthy!
Business response:
Susan, thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the sink have been shared with the maintenance team to fix it immediately. We do hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
was so bad we stayed at a different hotel avoid like the plague
Business response:
Paul, thank you for your review. We apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Never again I reserved 2 rooms with double beds. I received a phone call the day I was arriving informing me they did not have these rooms available. ( I made these reservations a week prior) There were 6 people in my party I was told Their extended stay guests who had been there for some time did not check out. They were able to put us in other rooms with a roll away bed. They only had one available. My party was arriving late that evening. I asked that the roll away please be placed prior to their check in. I was told my p... read more
Business response:
Deana, thank you for choosing our hotel. We apologize for the difficulties you faced and the reservation issues you encountered while you were here. Though we are confident these were isolated incidents; we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.