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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was no lobby at all in which to wait on others in your party. there were two chairs which seemed to be filled by a couple of guys half asleep. breakfast really non existent. my non smoking room smelled like SMOKE
Business response:
Thank you for your review of your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we apologize our breakfast was not to your liking. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your feedback and hope you will afford us an opportunity to rede... read more
I have no idea about the property at all. Expedia had overbooked it and I did not stay there at all. The kind staff person allowed me to sit on the libby on the phone with Expedia to coordinate lodging elsewhere.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to make it up to you in the future. Sincerely, Hotel Management
I one thing I did like was the location The building is just old and outdated. The laundry room only had two working washing machines. We had ants in the bathroom. Thankfully, they were not in the kitchen area.
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the insects you encountered in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We hope you will accept our apologies and consider staying with us again. Sincere... read more
Spend a few dollars more and enjoy your stay... Elsewhere. At this point in my life, I have come to realize that there are many things that I will never repeat. One of them is staying at this property, ever again. Or any other Extended Stay, for that matter. Front desk people REALLY wanted to be someplace else. No coffee maker in the room, dark hallways, in order to get fresh towels, you had to deliver dirty ones to the front desk. And of course, NO room cleaning or room accommodations of any kind. “Express Breakfast “ is a ... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this ... read more
The first room we were assigned had a clogged toilet with feces still in there. Then when we called the front desk to tel them they tried to offer us a room that had no tv due to it previously being stolen.
Business response:
Juan, thank you for choosing our hotel. We sincerely apologize for the plumbing issues you encountered in the room initially allocated to you. We have asked our maintenance team to ensure this is resolved immediately. We are also sorry that the second given to you was missing the TV. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincer... read more
Nothing was liked or unique about the stay. Poor customer service and uncleaned bed
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sinc... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.