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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing was liked or unique about the stay. Poor customer service and uncleaned bed
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the difficulties you had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sinc... read more
It was very dirty!! Clipped toenails and junk on the heater, black mold like stuff in the vents of the heater, terrible possible animal smell in the hall, garbage still in waste basket under sink, ants in the bathroom and more general dirty floor.... but bed looked clean! Would not recommend to anyone!
Business response:
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dirty and not kept up The hotel was dirty the hallway smelled terrible like soured milk.
Business response:
Dawn, thank you for your review. We apologize for the odor and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
This was our last option due to last min. booking. Make sure you don't forget any garments in the closet because they will automatically charge you for another day. They will not refund you that extra day they charged you even tho it's clear on the cameras of when you checked out with your luggage.
Business response:
Thank you for choosing our hotel. We are sorry for the confusion regarding your bill and apologize for the inconvenience this caused. Please reach out to our front desk again regarding this, and they will provide you with further assistance. Thank you again, and we hope to have another opportunity to host you the next time you are in our area. Sincerely, Hotel Management
Nothing Unique about this hotel! I will never stay here again nor will I recommend it to anyone, lets see! 1 no coffeepot in the room and desk had none to give us, 2 TV Channels sucked there was NO good channels to watch and when you did find a program to watch it was old programs about murders and death that looped the same 3 programs over and over again.3 beds were hard not comfortable at all, 2 lousy FLAT pillows, Oh and if we wanted to try and cook or eat anything in the room there was also NO DISHES to use and none to b... read more
Business response:
We are sorry to learn how disappointed you were with the availability of our kitchenwares, options for TV channels, and the beddings our rooms offer. Your comments show we have room for improvement, and we assure you we will take the necessary steps to improve our future guest experience. Thank you for choosing our hotel, and we truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, Hotel Management
Hotel is old and smells of cigarette smoke. Would not recommend
Business response:
Travis, thank you for being our guest and for the valued feedback. We understand how important it is to not only have clean accommodations but one that is also free of smoke, so we apologize for the cleanliness issues you encountered on our property. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel ... read more
There wasnt anything i liked, one of the dirtiesr olaves if stayed in, there was dog hair, dust everywhere and even dirty towels
Business response:
Thank you for your loyalty to our brand. Please accept our sincere apologies for our rooms not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.