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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds were horrible. Bed linens smelled bad. The towels were threadbare. Room smelled bzd, like it was a smoking room at one time.
Business response:
Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that you had an unsatisfactory experience. We have shared your feedback with the team so that appropriate adjustments can be made. We only wish we had known about this problem as we would have done our best to ensure you were comfortable. We value you as a guest and hope that we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Furniture in room was damaged. Also raised rates from $69.99/ night to $239.99 due to football game. Ridiculous.
This property is dirty and disgusting. Our room upon check-in had no towels or toilet paper. By the next morning, ants were crawling through our bags. I would recommend to stay as far away from this property (and this brand) as possible.
Business response:
Thank you for your review. We apologize for the cleanliness issues and the insects you encountered while you were here. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We have also shared your concerns with our housekeeping team so that they can take the necessary steps. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a f... read more
Room smells smoke, lamp lights did not work, phone did not work changed room
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
This was the most disgusting place I have stayed. The room was not clean. The bathroom was in obvious need of multiple repairs. The only shining point is the staff. I feel bad for them having to work at a hotel that was only a step above homelessness.
Business response:
Debra, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Book at your own risk We booked a room with 2 queen beds but once we got to the room, we had 2 full beds. We went down to the front desk to inquire about the bed size in our room & the front desk associate replied "I don't know" and that the hotel was busy due to a football game at Baylor University. During the course of the stay, we asked a different front desk associate if the coffee in the lobby was fresh & her response was also "I don't know." Overall, we feel the hotel did not provide us with the accommodations we had b... read more
Business response:
Mohammed, thank you for being our guest. We apologize for the reservation and service issues. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.