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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shady Never again. Never never never. On 3 different occasions someone attempted to access our room while we were in. And somebody did access it while we were out and it wasn't cleaning staff. Shady as hell.
Tried three rooms and all were disappointing. First room had a broken window on ground floor. Second stank of cigarettes. Third also stinky and hot, so we stayed in second room. Staff was great!
Business response:
Thank you for the feedback. We are sorry for the issues you encountered in all of your rooms and regret your stay was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping & maintenance team so that we can improve our service & facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The fan in the bathroom is connected to the light and makes a terrible noise. Room is not cleaned everyday if you are staying more the one day. You have to take towels, etc to front desk for replacement. Light by bed is hard to turn on & off you have to have something to gripe the button. Cover for electric socket is broken off. The radio isn’t plugged in and you can’t find the plug we’re it was plugged in, think it was the broken one. No remote for TV. No cups for water. The floor is sticker like it hasn’t been mopped in da... read more
Business response:
Anne, thank you for evaluating your stay. We apologize for the cleanliness and maintenance issues you encountered in your accommodation. Please be assured that we have discussed your feedback with the respective teams to fix the problems you mentioned. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, the kitchenware for your room is kept at the front desk to ensure cleanliness, and our team gladly de... read more
The room we reserved was not available. No price break was given
Business response:
Thank you for your review. We are sorry we were unable to accommodate you with the suite you reserved and the disappointment you had. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your feedback, and we hope to have another opportunity to provide you with the suite you desire. Sincerely, Hotel Management
Horrible! It is so disgusting!!! Omg! What did they give us!
Business response:
Jackie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.