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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dinghy. No breakfast. Very expensive paid $230 for 1 night. Small TV hardly vusible from one side of bed.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Too pricey for what you get It was late when we arrived, so we were tired and just wanted to shower and go to bed. The shower was cold. We let the water run and run and it never warmed up. No shampoo was provided. The hallways had a weird smell. The bedspreads need to be replaced - they were thin and there were no blankets in the room - we were cold. The shower wasn't clean - there was soap residue and hair from the previous occupant.
Business response:
Penny, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Very disappointed with this place the bath wasn’t cleaned very dirty we have to change rooms
Business response:
We are truly sorry for the cleanliness issue you experienced in your initial room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Little Disappointed Check in was poor. Whilst checking in we were met by someone eating their lunch and they made us wait whilst they finished their food. Immediately the hotel suffered a power cut (which was not their fault), but it was a little disturbing when using the emergency stairs to find that none of the emergency lighting worked, so we used our phone torches to light the way instead. The room itself was very 'tired' looking and the beds were not particularly comfortable and were unsupportive. However, there was one... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The amenities were out of use, cleanliness was horrible, and loud noises in the hall and on the walls
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered, and for the noise you experienced and that ruined your stay. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Since... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again. The service was subpar. The "free breakfast" was coffee and hot water for Quaker oatmeal. The entire building smelled like old cooking oil and the bad was hard and uncomfortable. We will never be staying there again.
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Business response:
Mark, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.