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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mark, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Not what I expected. The room was small and cramped and all night I could hear nothing but doors opening and slamming and the person on the floor above me constantly back and forth across the floor. My heating/ ac unit was loud and the room felt very depressing.
Business response:
Nichole, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
I didn’t even finish out my stay and left The hotel was ok . It didn’t feel clean in my room but it was also because there was someone on my level smoking a lot of weed and it was kinda ridiculous how bad it smelled . I’m not sure if it’s a common thing but the ppl who were there were very loud and it was as if there was a brothel running out of the room next door .
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The hotel is older but they have tried to do some updates. My room was clean and the bed was comfortable. The old refrigerator ran loudly on and off through the night. The old AC unit was incredibly loud. The light/fan in the bathroom was also very loud when on. Overall I was disappointed with the room, especially in light of the price.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Terrible place to stay. It was dirty, smelly, didn’t even want to touch anything. You don’t know what you would pick up.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Staff is fine. Room is ok but the smell is horrible.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
There was a terrible smell and the room was not clean at all
Business response:
Thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered in your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Horrible experience I had a terrible experience. I paid for the hotel in full and spent $124.00 through hotels.com because the hotel told me it would be $132.00. The hotel then proceeded to charge me again for the hotel room (which the cost would of only been $98.12). Then after arguing with the front desk and repeatedly showing my paid invoice from hotels.com they credited me my $98.12 back only to charge it to me again the next day to another card I had not even given them!! Never stay at this hotel if you book through ano... read more
Business response:
Thank you for choosing our hotel and for sharing your review. We are extremely sorry that your card was repeatedly charged and for the inconvenience this caused. This is not typical of our service, so we hope you will consider this an isolated incident. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely... read more
Not happy I reserved a Queen bed room, when I cheeked in was given a room with 2 double beds.
Business response:
Del, thank you for your stay with us. We are sorry you had issues with your reservation and our front-desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.