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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In booking it mentioned breakfast was provided, however the only things for breakfast were granola bars and muffins. It was a complete waste of money.
Business response:
Thank you for your feedback. We are sorry you were unhappy with our grab-and-go breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you will come back to stay with us another time when you are in the area. Sincerely, Hotel Management
Hot Took 20 min. to check in. Been in room 5 min. someone unlocled door and came inside. Front desk called ask who we were and how we got in told them they had just checked us in ( same person called that checked us in). Spent abot 15 or 20 min. trying to get AC to work but it just blew hot air. Waited at front desk another 20 min. to get another room. Got to new room and AC was turned off since it was 98 degrees outside room was very hot room did not cool down for hours. Also they do not have ice if you want ice bring it wi... read more
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please visit us again so we can restore your faith in our hotel and provide you all with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Cockroach came out of ac unit when turned on. There were zero coat hangers in the room.
Business response:
Susan, thanks for being our guest. We sincerely apologize for the housekeeping issue you had encountered here. Your feedback regarding is shared with the concerned team to be more diligent going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
First, hotel called during our travel there to tell us we were not going to get the double bed room we had requested and paid in full for, due to their overbooking. That would have left a party of 3 with one person sleeping on the floor or to purchase a cot to sleep one. Totally unacceptable. Second the air condition in our room was horrible the room never really got comfortably cold, the hall had better AC then our room, last I understand I was as an extended stay location, I have stayed at their hotel chain before, this on... read more
Business response:
Thank you for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
It was not what i expected . When i went to bed i was itchy with the covers ! They must of not been clean but who knows . Breakfast was lame!
Business response:
Mario, please accept our apologies for the cleanliness issues you encountered with your bedding. We have shared your concerns with our housekeeping team to take the necessary action immediately. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan any changes to it. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Right from the start staff did not go out of their way to find our reservation, offer is a room anyway or offer the use of a bathroom when one was requested.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Would not stay at this hotel again No housekeeping, staff would not provide soap for shower, A/C was a problem It’s almost as if the A/C is regulated, kitchenette area was dirty. Will not stay at this hotel again and definitely will NOT recommend it to friends and family.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Manag... read more
No....Extended Stay We were there for one night and as soon as we walked into the room, there was a stench smoke smell to the room. Got a call from the front desk that we were making noise and wasnt true. Only scolding hot water in the shower. Family couldn’t sleep because of smell and neighbor talking loud until 3 am. It was like reading a terrible review from someone else, this was my families and I first bad experience at a hotel. Not here again.
Business response:
Jesus, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. Thanks for your feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.