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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was disappointing. Bathroom fan was loud. No coffee in room.
Business response:
We apologize for not meeting your expectations with your room and for the issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts so your next stay is even better. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Don’t stay here I was on floor two which smelled of old Chinese food that had been left out for several days. The bed was a spring mattress that you could feel every spring. The carpet had stains, and the kitchen was filthy. The fridge didn’t work in my room and the tub was super soft in the center like I would have fallen through if I was any bigger. The parking is horrible if you don’t get there early and there is nothing really in the area. The best part was Kevin or Kyle (i don’t remember his name) at the front desk at c... read more
Business response:
Kasandra, we apologize for the cleanliness issue you encountered with your room and for the inconvenience you had with our parking facility. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. On a positive note, we are happy you liked some aspects of our hotel. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Low end/High Price This facility was noisy, barking pets, thin walls. Provided Bkfst was coffee pots and instant oatmeal/oatmeal bars. For over two hundred and fifty per night, never again, never recommend...it wasn't just a one-off, it's how they operate. Staff was friendly, parking good.
Business response:
We sorry that you were not happy with our complimentary grab-and-go breakfast offerings and regret the inconvenience caused by the noise issue. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Your feedback is appreciated as it will help us improve our facilities moving forward. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Roach hotel The room had to many roach for the price they charge u had to sleep with one eye open so no roaches. Would get on you it.s sad.
Business response:
Nikita, we are sorry we failed to provide you the clean and comfortable suite you expected. We regret the unwanted visitors you encountered in your room. Thank you for bringing this to our attention. We have scheduled additional treatments to prevent this from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Ants in the bathroom! The room was fine, but there were ants in the bathroom! Also, unless you got a housekeeping package from the front desk, there were no supplies for the kitchen. The bathroom door almost hit the angled kitchen counter when opened, making it awkward to move around the room at times. Beds were comfortable. But the AC/heater was so loud I finally turned it off to stop constant sleep disruptions. Property's starting to look dated. Probably won't stay here again
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Disappointing Very disappointed with the quality it is supposed to represent. .
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Good location, terrible mattress You could feel every single spring in the mattress. Cross country road trip and this was the worst night sleep I got. The AC/heat unit is also ancient and was very loud.
Business response:
Ash, thanks for being our guest. We apologize for the inconvenience you encountered here and that we couldn’t keep our promise of providing you a comfortable stay. Your feedback regarding the bedding is shared with the appropriate individuals to ensure we deliver better service and facilities going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Not a nice experience The room had poor air quality. The room was not supplied with such things as cups to drink, paper to write on, TV guide, etc. I was unable to get on the Internet because the gal up front didn't know how to do it. I was able the next morning to connect, but it was not user friendly. The bed was extremely firm and not comfortable, therefore, I did not sleep well and the air in the room was not fresh. The breakfast was a joke because it was only instant oatmeal and a granola bar with coffee. I was very dis... read more
Business response:
Margie, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Pay an extra $20 and stay elsewhere! Our room smelled really funny. The refrigerator in the room looked like it was out of a dumpster. It was beat up and terrible. The bathroom was pretty nice. The bed had 3 pillows... why not 4? Odd. The property is in poor condition. Would not stay there again.
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.