This profile has been claimed by the business owner or representative.
Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smells!!! This hotel smells terrible!!! While they are trying to update, it needs a deep cleaning everywhere!!! Especially for the price they charged!!!! The air conditioner needs to be updated. Sounded terrible!!! The hotel smells horribly!!!!
Business response:
You are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very disappointed. Not worth the money they charged. Old dingy hotel with a horrible smell. Will never stay with this hotel chain again.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
A Short Stay For Rest - 2 for 2 First room was in need of a good cleaning. I was given a second room, it was just as bad as the first one. Elevator also showed signs of lack of care. 2 for 2, Rooms were dirty.
Business response:
We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Thanks again for your feedback. We hope you will consider giving us another opportunity to serve you better. Sincerely, Hotel Management
Business response:
Denise, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, Hotel Management
Worst Hotel Ever We had a confirmed reservation for more than a month having requested a first floor room. We arrived at 8:00 pm only to find out That our a/c was not working and there was a very unpleasant smell in the hall and worse yet in the third floor room we had been assigned. We went right back down to tell the reception ist . She was impersonal And not helpful at all. Her comment: sold out for tonight. Tired is the best and kindest word I can use to describe her. Another employee heard our complaint and he sent for... read more
Business response:
Ramon, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager
Smelly hotel with noisy elevator The staff was ver nice and helpful. But the hotel STINKED badly! The smell of dogs lingered in my room, which was horrible. The elevator made funny noises, in which one of the staff joked, if you get stuck yell.. Was not worth the money i paid at all.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the service that we typically provide. Sincerely, General Manager
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, General Manager
Avoid This Hotel I urge anyone to avoid this particular hotel. Roaches each night. Silverfish. Erratic fire alarm going off. Front desk abandoned one night with no other personnel so if you forgot your room card you vouldnt get back in, or needed towels, or anything! Their 800 number offered no help and were rude.
Business response:
Kim, thank you for your feedback. We apologize for the issues you encountered while you were here and regret the inconvenience it caused. I have shared your concerns with appropriate teams so that these mistakes are not repeated in future. I will use your feedback as a training tool in an effort to improve our services moving forward. We hope you will give us another opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Susan, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.