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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with the much better visit. Sincerely, General Manager
The staff are great but not much else. When I last stayed here, I had not planned on it but was trapped due to a bad storm. The first room I was put in had all of its bedding put on the dresser and was balled up. The bathroom also had hair in it and hadn't been restocked. When I called the from desk, the gentleman was nice but kind of seemed to just want me to put the bedding on my bed and deal with it. He was nice enough though to move me across the hall to a better room. However, when I got there, I literally found CHEESE ... read more
Business response:
I apologize for the service issues you experienced during your stay. We truly value our guest's comments and opinions. We apologize that we let you down and hope you will consider giving us a chance to provide you with a much better experience. I am confident you will enjoy a better stay. Sincerely, General Manager
Charged for room I a sold out hotel. Got a room on Expedia and only to find a rangry eceptionist with over sold rooms. Pretty much had to drive an hour after a 12 hour drive that day, with no apologies or options. Had to call Expedia and try to get a refund. Lady on the phone just kept trying to get me to look for rooms in a completely sold out town. Had to finally say give me a refund I don't want a room. Very frustrating and dissatisfied with the experience.
If you are a frequent traveler and stay at Marriott properties, you'll be disappointed. The hotel ran out of shampoo, so I had to use bar soap. The toilet was not clean, the beds are very hard and the room was noisy (the wall shake when someone walks down the hall or closes their door).
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept my apologies for the many issues you experienced during your stay. This is not the impression we wanted you to have at our hotel. We value your feedback as this helps us ensure you have the very best experience possible when staying extended stay.
Nice staff. Didn't get the room type we booked. Rooms were not clean. Remote looked sticky.
Glad I didn't pay full price I got a special deal through Expedia at under $50 a night. At that price you can't complain because you get what you pay for and the stay was worth that. However, I can't imagine paying full price to stay there.
FILTHY We were put in a pet room since we have our dog. The room smelled so bad of dog urine I didn't want my dog to sleep in it. The bed smelled of dog urine. The table beside the bed was so sticky my phone stuck to it. And it was $100/night with a pet and not even a continental breakfast. I understand some guests have pets that are not house trained but this was awful. I would NEVER stay in this hotel again.
Business response:
We appreciate the review of your stay.I apologize about the urine odor in the pet room that you were checked into. Also, while we do not have a full or continental breakfast, we do however provide a grab and go which is a light quick something such as coffee, muffins, granola bars, hot tea and chocolate, that you can grab take with you. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
U don't get what u ask for It wasn't good I asked for the top floor she told me they can't hold a top floor room n the free Continental breakfast It consist of coffee and granola bars that was it so there is no breakfast at all so this hotel really sucked n would not stay there again
Although we were told that we were in a renovated room, we found the room very spartan. They remote to the TV had batteries that weren't working. The phone had no dial tone. Both were reported to the front desk. Very disappointed in no continental breakfast.
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.