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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not Worth the $ We did not even actually stay for our reservation. The entire second floor smelled like an ashtray. There was construction on the third, so it was super noisy both above us, and from workers outside of our window. The bathroom smelled like weed, probably from the ventilation system from other rooms. We notified the front desk and all she said was "Oh, there are workers directly above you, so it could be them." Not offering to move us or anything. We found a different hotel nearby to stay at.
Business response:
We appreciate the review of your recent stay.I apologize for your room smelling like an ashtray, the construction noise and you having to seek other accommodations nearby. We would have loved to move you to another room but we did not have anything else available on this night. Our renovation will be complete around the third week December and we would love for you to give us another try as we will be 100% smoking free. Thanks for your feedback. This helps to ensure that you have the very best experience possible when stayin... read more
Convenient but not awesome The hotel was convenient to Baylor and location must be what they charge for. From the outside it looked decent and the pictures of the rooms looked nice. However, the room itself left much to be desired. Not updated. There was a kitchenette, but the refrigerator didn't work (freezer did) and smelled awful. One of the beds had a stain on the sheets. The bathroom was clean, except on the shower head there was a lot of pink mildew. We had no TV remote and the wifi was slow, but at least it was free. ... read more
Business response:
We appreciate the review of your recent stay. Thank you for the nice comments in reference to the clean bathroom, comfortable bed, cold ac, and the hot water in the shower. I see that you were also conveniently located to Baylor. I apologize for the problems you had with the broken freezer no remote, slow internet and cleanliness issues. Our Waco site does not have a pool or exercise room as some of the other extended stay locations do. The housekeeping can be purchased for a minimal fee if you desire to have housekeeping mo... read more
No room service whatsoever. Horrible odor The room had a horrible odor, the bathroom had pelvic hair all over and there was spider webs and spiders in the room as well. When I asked when they were going to come and do the bed, they told me that I have to make my own bed, there is no room service. So, I had to put the dirty towels in a bag and bring to the front desk for them to replace it with clean towels and I did my bed myself. When I complained about the horrible odor in the room, the employee told me that the previous g... read more
Business response:
The staff and I read the review of your recent stay. I apologize for the odor and uncleanliness you endured. I appreciate the feedback you shared on the employees here at the property. We are undergoing a renovation within 30 days and do hope to see you on a future stay. Upon completion we will be 100% non smoking. I do hope to see you will give us another chance. Thanks you so much for your business and your feedback
Awful There was no hot water, shower didn't work. Staff had no clue what was going on. They called and told me they had no room for me half way through day. Check in staff said they had plenty of rooms.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed that you had issues with the hot water and the miscommunication about there being no rooms available. We will do some exercises to test the water in various rooms to see if we can get this issue resolved. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Tired - Feels like an older apt bldg not a hotel Water stained ceiling from leak in room above Stained carpet Fixtures not well attached Room smelled funky
Business response:
Your review for our hotel was recently brought to my attention. I'm disappointed to read about the issues within your room and that the grab-and-go breakfast was not to your liking. We will be undergoing renovation later this year to update our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Worst Hotel I have ever stayed at. Dirty, disgusting, old, should be shut down by the health department. Will never stay in an Extended Stay America again.
Business response:
I appreciate you taking the time to write a review of our location. I am disappointed to read the comments. We are actively working and coaching the housekeepers to improve the quality and overall appearance of the rooms. We will be getting renovated very soon. I hope you will come back and see us upon this completion.
worst stay for the money!!!! the carpet was so dirty; my socks won't come clean even with bleach. having to rewash a 3rd time. the hotel was VERY overpriced. stay here every yr for a reunion because of the kitchen. but can't be trusted with the dishes. will be finding a better hotel for the reunion attendees to stay.
Business response:
Thank you for your recent review and the feed back of your stay. We continually work to improve our hotel, and your feedback is very important to us. I am disappointed that the carpet was dirty. Your feedback as well as our deep clean process in place and this feedback will help us to drill down more on this. We hope that you will still consider us as a choice for you reunion.
NEVER AGAIN!!! the room was disgusting. the carpet had so many visible stains, I was scared to walk on it. the hotel smelled like an stale ashtray. even in my non-smoking room you could smell the stale cig smoke in the room. WILL NEVER STAY HERE AGAIN.
Business response:
Janis - Thank you for your recent review of your stay. We continually work to improve our hotel, and your feedback is very important to us. I am disappointed that the carpet was stained and smelled stale and smelled of cigarette. We do have a deep clean process in place and this feedback will help us to drill down more on this. We hope that you will give us one more chance the next time you are in the area.
Dirty shame... I never give bad reviews for hotels unless there is a clear reason. This hotel was very dirty. Carpet stains in room, trash in hallway, roaches in bathrrom and rusty refrigerator. I wouldnt even walk barefoot in this room, and I am not a germ-o-phobe. Nothing against the people that helped at the front desk, they were courteous. But, please people clean your hotel and provide proper pest control.
Business response:
Loren - We appreciate your review of your stay. We continually work to improve our hotel, and your feedback is very important to us. I appreciate the kind comments you gave about our staff. Still, I am disappointed to read about the dirty carpet, dishes in the hall and the rusty refrigerator. We are actively working and coaching the housekeepers to improve the quality and overall appearance of the rooms. We hope that you will give us one more chance the next time you are in the area.
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.