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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woud not recommend The fan in the bathroom was way too noisy. Paper pealing above the tile in shower. Carpet was dirty. No cups.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I really a... read more
Won't be back Comfortable bed, good location and decent water pressure in shower. Roomy fridge. Filthy microwave. Trash in bedside table. Very meager breakfast choices. No coffee maker, cooking utensils or dishes - must ask for them if you want any of these items. Do not plan to stay there again on my trips to Waco.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Reservations Honored We are a construction company and had 5 rooms booked through April 29, 2016. They informed our staff they would have to check out on Friday, March 3, 2016 after sending me a confirmation for the whole time leaving our guys with no where to stay. We had to come all the way back to MS and then return on Monday.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the reservation issues you experienced. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will retrain our front desk staff. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with... read more
Bed and pillows were very uncomfortable. It was very noisy with people outside the room
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
No frills and I mean it Way over priced for our stay. Over $200 for a room that should have been around $100.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Easy freeway access Staff was very polite and helpful. Room was exceptionally disappointing. Chipped furniture, taped up shower head, outdated and sparse. Able to open windows to enjoy fresh air and great weather! Kept one window open a book. Our amenities consisted of two plastic wrapped cups.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.... read more
Magnolia Farms Visit Not impressed, the hotel wreaked like heavy smoking all down the hallways. The bathroom had mold in the shower.
Run down The staff is very friendly, however everything smells like cigarette smoke. Furniture is chipped, cracked, and busted. Room smells like smoke too, when it's supposed to be non smoking. Appliances and cabinets rusted and from 1973.
Dirty stay while begging for toilet paper. For the price I was expecting much more. Also there was no handicap enterance. There were too many ants for my liking.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.