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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location bad hotel. The staff contacted me 5 times for clarification of our reservation when the only change we made was adding 1 additional night. The room wasn't clean at all. We didn't have sufficient supplies. The desk clerks were not at their desk and our keys only worked about half the time.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Hotel Review This hotel needs a renovation, badly. The carpet looked dirty and dated; the air conditioning unit was too loud for the room; the bathroom exhaust fan was too loud; the television stations did not correspond with what was showing on the screen; the bathroom shower wall had what looked like mold/mildew on it; the bed was uncomfortable; and the hallway walls were damaged/scratched. Not a good experience at all.
Roaches in room. Hotel did not have the room type I had reserved. Instead of a two full bedroom I was given a single queen bedroom.
Horrible It was a very bad experience. The room was nasty and dirty... I will never stay at another extended stay!!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Dirty Rooms with used sheets and covers My husband and I reserved seven rooms for my friends and family attending my daughter"s graduation. we all could not have good sleep because the rooms and the hall way smelt terribly damp and the beds smelt of body odors. I thank God no one had bed bug bite. I told the lady at the front desk and she said that there is nothing she can do about the smelling rooms.
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you had a bad experience at our hotel. I discussed your comments with the team, and we are following up with our housekeeping department as well as implementing further deep cleaning procedures. A number of rooms are being scheduled for carpet and vinyl replacement as well. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're i... read more
Awful hotel AN absolutely nasty hotel. Stay away if at all possible.
Horrible One of the worst hotels I have ever stayed in. We had 2 rooms and after 1 night the other couple left and found another hotel. We sucked up the loss and paid for a different hotel. Do not stay there. It is filthy.
Business response:
Thank you for providing us with details about your stay. Please accept our most sincere apologies for the cleanliness issues you mentioned. In response to your feedback, I have addressed this matter with our housekeeping and maintenance departments. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Calling all Smokers - Stinky Smoke Smelling Hotel If you are not a smoker do not stay in this hotel especially the 3rd floor - yuck!
Business response:
The feedback provided in your review is much appreciated. I am sorry to hear that you experienced a smoky environment during your stay. To ensure that a situation like yours doesn't happen again, we will strive to honor smoking preferences to the best of our ability as well as working to eliminate smoke odors. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
I would not ever stay at this hotel chane again I was there four days and three nights and no one cleaned my room or left clean towels,there was nothing for breakfast but an apple and a granola bar with coffee that tast like mud.there was no one at the front desk after 9 pm and they want even give a wake up call, again i wouln't stay there if the room was free ; for what you get the price is way to high,I payed for a king room and got a queen
Business response:
Thank you for the feedback about your stay at our hotel. The situations you described regarding the housekeeping and breakfast are truly regrettable. We are very sorry for your experience. Our front desk team should have informed you that housekeeping is provided weekly, however, we do offer additional services: a $5 refresh service or $10 for full service per day. Fresh towels and sheets are available 24/7 at our front desk. Our breakfast is a grab and go breakfast offering fruit, muffins, granola bars, oatmeal, coffee, hot... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.