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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
About what you expect from a Waco hotel this hotel is in desperate need of a major renovation, which probably hasn't happened since they opened however many decades ago; it has a "kitchenette" but no cups/plates/pans/etc, so it basically just takes up space; we were afraid to take our socks off in the room because the floor just felt dirty; they dont change the sheets or towels during your stay, so if you want clean towels you have to go ask at the front desk; the "free breakfast" listed in the amenities is truly just coffee... read more
Business response:
Your review for our hotel was recently brought to my attention. I was disheartened to read your review. Please accept our apologies. Upon check-in, our staff should have explained that we have a “customize your own kitchen” package. There are no cups, plates, pans, coffee makers or toasters in the rooms; however, they are available through the front desk at no additional charge. Your comments were reviewed by the staff, and we will work to better inform guests of this package moving forward. As well, I am sorry to read that ... read more
extwnded stay review We had paid for and reserved two nights. Sat morning there were two roaches in the room. We left and did not stay the 2nd night. Requesting a refund for the 2nd night.
Stay anywhere else in Waco This is hands down the worst hotel room I have ever stayed in. If Baylor's homecoming hadn't sold out the city, I would have left after about 15 minutes. The king size bed was actually a queen. The furniture was peeling - as in the plywood furniture was so old that the veneer was peeling off. My room had a major ant problem and we did not have any food in the room. The hotel and room do not appear to have been updated since the hotel was built. The shower was covered in lyme build up.
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the furniture, pests, and cleanliness issues in the shower is unacceptable. We are very sorry for your experience. I discussed your comments with the team, and we are systematically addressing these issues. My housekeeping staff will be reviewing our cleanliness standards, and my maintenance staff will be working to inspect and improve our rooms. I am grateful for the feedback you provided so we are able to co... read more
Unclean Everything in common areas were filthy (hallways, elevator, entrance). Greeted by HUGE dog that we couldn't get away from....jumped on us so hard about knocked me over! Pest control was leaving as we arrived saying nothing more they could do. Didn't stay night even though we were past cancellation deadline. This place could not meet minimal clean standards!
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness issues in the common areas of our hotel is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my housekeeping staff is reviewing our cleanliness standards and procedures to ensure that your experience is not repeated. As well, I am sorry that another guests' pet was an inconvenience to you. I will work with my staff to ensure that we are better monit... read more
non use Could not make the trip and therefore paid for something I did not use as it was a nonrefundable rate....I will not use Expedia again for anything if I am going to be charged in full well in advance and then not be able to use the service
Steer clear if at all possible! If you can't find a room anywhere else sleep in your car before you stay here! Front desk service was virtually nonexistent. Housekeeping was definitely missing in action. Everything in the room was covered with dust and some sort of animal hair. Ants in the kitchen and bathroom, grease and dirt on kitchen walls and top of refrigerator. Someone else's cut toenails on the floor next to the bed. Couldn't get out of there fast enough the next morning!
Business response:
Lisa - Thank you for bringing your experience to our attention. The level of cleanliness that you described is unacceptable. We will schedule a deep cleaning for all of our rooms. We will also review our housekeeping procedures with our staff to ensure each room is cleaned thoroughly prior to our guest's arrival. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Disappointed I was disappointed. The price was high for what I got. Everything seemed old - even the sheets. I had never stayed in this chain before. I hope my experience is not normal. My room was very hot and they changed me to a better room. The 2 hotel staff people I dealt with were very nice it was the accommodations that were lacking.
It's CHEAP for a REASON From the minute we walked in-drama!! The internet was down, then the front desk guy forcefully wanted our credit card info (after we paid like x2weeks advance), the room was disgusting dirty, floors reaping in dirt (I had to MAKE ourselves walk around with shoes).. their was only x4 channels on TV. No WIFI. Then they put us next to a room being renovated (we could hear drilling, ect).. The room was taking forever to cool off, if it wasn't that our trip consisted of being out in Sun pretty much most of... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues in the room and floor you described is unacceptable. I sincerely apologize for your experience. I am so sorry to read of the cleanliness issues in your room and that renovations at our hotel were such a disturbance for you. In response to your review, we will be more careful moving forward about putting guests in rooms next to construction work. As well, I will be meeting with my housekeeping staff to review our cleanl... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.