Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Thank you for your review. We apologize for the difficulties you encountered and regret the disappointment it caused. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Anthony, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We are reviewing your situation with our team to see what went wrong. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management 

Business response:

Geoffrey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Markus, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Edwin, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management 

Business response:

Jackie, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management