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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever Don’t stay. It smells, it’s dirty, and it’s an overall joke. Extended stay? More like 30 min motel
Business response:
Mark, we apologize for the disappointing stay you had with us. We are sorry for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Missed business meeting and multiple problems When I woke up the first morning, the dead bolt would not unlock and I was locked in my room. They had to call the fire department and they used and air pump to break the door open. I missed a business meeting due to this. I was then moved to another room, which seemed great at first. When I went to shower in the second room, the tub started to fill up and hair came up from the drain. I once again had to go downstairs and switch rooms. Fast forward to Tuesday night and my key wou... read more
Business response:
Dear Jeffrey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Best about stay was parking Disappointing. No one stays at the desk. Got the impression that ppl live there for long periods as renters. Only thing I liked was parking available. Can’t call it a breakfast- a couple of pots of coffee with no selection of creamers, all Sweet coffee mate. No muffins unless you ask, cereal bars were few, ppl living there hoard them. Packages of oatmeal, no milk provided. Felt like overnight reservations are not frequent here - ppl live there. If ever again, I’d bring pots & pans & my own food. D... read more
Business response:
Joanne, we are sorry for all the issues you encountered and regret not meeting your expectations with our breakfast offerings. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Also, your feedback will be shared with the appropriate team so that we can improve our service and facilities going ahead. We hope you will allow us the opportunity to regain your trus... read more
Upon check-in we found we only had 1 washcloth, My husband requested 2 more and the front desk person didn't understand why a family of 3 needed more than 1 washcloth! In the entire 5 night stay we never received house-keeping. They had a guest laundry facility, as advertised, but with 3 vending machines in said facility they did NOT sell any detergent! On night 3 of 5 they assigned our room to someone else, who was quite surprised to find the room occupied. While my husband was down at the front desk to resolve the issue an... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Your feedback has been shared with every department involved. We hope you w... read more
Terrible facilities and bad element during my stay. Noisy and uncomfortable
Business response:
Jeff, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The staff and especially the manager was really quite good. It is OK but bare bones, didn't even have an ice machine! Also they charge for everything, even a coffee maker in your room. Also I was supposed to have a non-smoking room but it was clearly NOT non-smoking which is annoying.
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not providing the value you were hoping for. We are also that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We hope that you will give us another chance and visit our hotel ... read more
Worst hotel Poor service. Elevator did not work all evening. Door doesn’t open with keycard from parking lot entrance
Business response:
Thank you for choosing to stay at our hotel. We are sorry for the service and maintenance issues you encountered while you were here. Rest assured that your comments have been shared with the appropriate team so that we can improve our service moving forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.