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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t like why I am not getting 2 bed room
Business response:
Nayan, please accept our sincere apologies for not meeting your expectations regarding your requested room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management
Not good The room was filthy and in bad condition. The shower/ tub was not usable. The sink was nasty. There was an open soap on the bathroom counter. Fortunately I was just there to rest my eyes for a few hrs before driving home early the following morning. Couldn't get out of that room fast enough.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
We waited for over an hour after check in, the bathroom was dirty, the bed was hard, and the staff wasn't very nice.
Business response:
Thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward... read more
The room I booked online was given away to someone else. Had to stay in a smaller handicap room that i ended up paying more for. On top of that at least 3 light fixtures had blown bulbs which i had to help the person at the front desk remove from conference room fixt
Business response:
Benjamin, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The bathroom was not clean.
Business response:
Gyselle, Please accept my apologies for the experience you shared in your feedback. We were disappointed to see that you felt your bathroom was not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your review with our housekeeping staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Worse hotel I ever stay. Dirty, hairs on the bed sheets and pillows, hairs in the bathtub, smell bad on the rooms, ac unit wasn’t working. People this place is one of the worse
Business response:
Alexander, thank you for being our guest. We apologize for the housekeeping oversights you encountered during your visit. We take our rooms' cleanliness very seriously, and your feedback has been shared with our housekeeping associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
Room was very outdated.
Business response:
Erin, we have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.