Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

DEBRA 

on Expedia

6 years ago

What about reservations was not happy at all. Reservation made but Room was not ready. Was asked to wait until it was cleaned approx another 45 min. I could not wait since it was already late and I needed to attend an event. Nonchalant attitude. 

John 

on Expedia

6 years ago

Yuck Waited 15 minutes to check in- behind someone with a missing reservation and the next had an issue with their key. The room was dated, stains on furniture, minimal sheets on the bed, mold in the shower, etc. On the second day my key did not open my door so I went back to the lobby- and again waited 10 minutes behind someone with a lost reservation and another with a key that did not work. Coincidence? Beware. 

Anonymous 

on Expedia

6 years ago

Checked in late and didn’t notice until I woke up that there was a dirty towel hanging from the back of the bathroom door, dust coated everything, garbage hadn’t been taken out from last guest, and the floors were sticky - even the carpets. Told the front desk and left my business card so the manager could contact me. No response. 

Anonymous 

on Expedia

6 years ago

They said it they provided breakfast but did not! Slow Check in. The room Smelled like fried fish! 

Anonymous 

on Expedia

6 years ago

I made a reservation and when I got there, they didn’t have any rooms available. How is that even possible? They refunded the money, but that’s not enough when u then have to find another place to stay in the middle of the night.