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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had to be the worst hotel I ever stayed in. It had to be the worst hotel we ever stayed in. As soon as we walked in, there was a lady in the front having issues checking in. We finally checked in went up to the second floor there was such a smell that would knock you down. The rooms are old the rug was dirty the room smelled. I would not recommend this hotel to anyone.
Business response:
Dear Isabel, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Also, we work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We will share all your remarks with our team to ensure these concerns are not repeated. It was our... read more
Horrible stay. NEVER AGAIN The stay was HORRIBLE. We arrived late but I called in advance to let them know we were running late. No one was at the front desk. We waited 20 minutes to check in. The continental breakfast was at the front desk. Packets of oat meal, hot water and muffins. It was a joke. I wish I would've taken pictures. We found 2 spiders in the room. I called for clean towels and the front desk attendant told me to bring the dirty one to the front desk and they would give us clean ones. Who does that? Horrible ... read more
Business response:
Dear Delphine, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have also shared your breakfast feedback with our food and bevera... read more
It was terrible. Bad service, bad room. I left and didn’t stay there. I would like a full refund
Business response:
Dear Jacob, thank you for posting a review. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. Please don’t hesitate to contact the hotel for any further queries. We hope you will consider giving us another opportunity to host you in the future and welcome you ba... read more
Did not stay, manager locked me out saying there were no rooms when I reserved online 20 minutes prior to showing up. Would not talk to me, would not look up my confirmation number, locked himself in the office and when I went outside to call my boss, locked the door on me! WORST HOTEL EVER!
Business response:
Dear Jeffery, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely Hotel Management
Do not stay at this hotel The TV didn’t work, the toilet wouldn’t flush. We had to leave our room on the 3rd floor to use the bathroom on the 1st floor our entire stay. The sink was stopped up and there was rust on the tub, the hotel wouldn’t change our room
Business response:
Dear Jamilla, we apologize for the maintenance issues you experienced during your recent stay. We do not take these concerns lightly, especially with the maintenance of our hotel, as this is an essential priority. We will address this matter with our maintenance team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Terrible hotel This hotel is very subpar. The room was dirty, hotel was very noisy all night and morning, amenities in the room were broken. Just a terrible hotel choice.
Business response:
Dear Guest, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us; hence we assure you we will take corrective measures to ensure it is not repeated. We are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.