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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a queen non smoking. Room reaked of cigarette. Was a disabled room with shower. I requested a room change as I really needed a bath tub. Staff was very friendly and helpful. 2nd room smelled clean. But still only a shower. Advised it was all they had. Carpets need cleaning. The last person's whiskers were all over the vanity.
Business response:
Shelly, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you experienced. We will address your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Business response:
Dear Austin, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The sheets did not smell clean, the room had a dank odor, the air conditioning unit rattled very noisily intermittently. Also, there was a rag pushed into the hole in the ceiling where the sprinkler should have been.
Business response:
Raymond, thank you for your stay and for taking the time to post your review. We apologize for the oversights made when servicing your room. We will take the appropriate action to ensure a better outcome going forward. We are also sorry for the noise issue you outlined. Please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional. Sincerely, Hotel Management
Poor service, bait & switch, terrible hotel. I reserved and paid for a room with 2 queen beds. When I arrived, the receptionist tried to bait/switch me by first sending me to a dirty room, then sending me to a small single queen room. Then, after making me walk all over the hotel with my family and luggage, she finally told me she did not have the room I reserved and paid for. Hotels.com was amazing by first talking with the hotel (I could overhear the call) and being very stern with them, and then booking my new hotel room ... read more
Business response:
Brendan, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced with our sister property and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate your additional feedback, and rest assured, we will review this appropriately to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every res... read more
Terrible mildew in bathroom
Business response:
Benedict, thank you for your review. We apologize for the concerns you had in the bathroom of your suite; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were. Hopefully, we will have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Room 222 - safety lock to the room is broken - a hole on the bathroom door (a fist punch hole) - bathroom door does not lock - shower curtain is too small - No complementary coffee - no complementary water - no utensils (even though it was advertised) - tv does not turn on after an update was loaded I have pictures if needed.
Business response:
Austine, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you for your feedback, as this helps us to improve the experience for future guests. We hope you will consider choosing us again. Sincerely, Hotel Management
The worst place to stay in. Terrible service. The room doesn’t have water, the venting machine doesn’t work, front desk doesn’t have water. If the smell of weed doesn’t kill you in your room, dehydration will certainly do!
Business response:
Mohammad, thank you for taking the time to post your feedback. We always aim to deliver an exceptional visit to our guests, and we cannot regret enough after knowing that we were unable to meet your expectations for an excellent stay. We are sorry you were unhappy with your overall experience and the inconvenience you encountered in your suite. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We assure you to look into this matter and take appropriate measures. We hope to serve you on a ... read more
There was a homeless man banging on room doors on the third floor and no one did anything.
Business response:
Marycruz, we regret the particular incident you outlined and are sorry if we were not receptive to the situation. We will be looking into this with the respective team members and hope you will see this as an isolated event. We could offer a much better experience, and we hope to have another chance to prove this to you. Sincerely, Hotel Management
Bathroom sink did not drain. Room smells so very bad.
Business response:
Micah, thank you for taking the time to post your review. Please accept our sincere apologies for not being able to provide you with the refreshing suite you deserved and for the maintenance issues you experienced in the bathroom. Rest assured, we will share your comments with the appropriate individuals to make sure we prevent such occurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.