Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Franklin 

on Expedia

6 years ago

There is no breakfast! Just grab and go muffins and cold coffee. I selected this property because of the breakfast and location. Few steps away you have way much better options. Internet was not an option, room smells like smoking one and, they charged me for 3 nights when my reservation says 2. They "cancelled that transaction to charge for 2 and I end up charged for 5. Still waiting for the manager to call me back. 

Stephanie 

on Expedia

6 years ago

Get what you pay for Smells, old , needs to be upgraded. Never will stay again. 

bonnie 

on Expedia

6 years ago

This is the second time I stayed here. First experience went well. This time I arrived a little early and was told I would have to pay extra, I'm fine, but then they have a brand new system and the staff had multiple issues and I ended up waiting an hour to check in. They ended up not charging the extra because of the wait. Then, the room was shabby, and I was not impressed. The maid came two min after checking to ask if I was leaving. The room was already clean, so why did she come knocking on my door??!! Then when I tried ... read more

Fred 

on Expedia

7 years ago

Grab and go breakfast??? This morning I dialed zero to speak to the front desk and was put on hold for over 5 minutes only to be speaking to someone that clearly was at the same hotel as I was. I simply wanted to ask if they were serving breakfast down stairs. She has to check her sources but then confirmed that there was breakfast being served. Ok so I head down to get some food and I ask the girl behind the counter where they were serving breakfast and she point to the side of the desk where there was a coffee pot with pla... read more

Kim 

on Expedia

7 years ago

I'm so sorry. . . . "I'm so sorry" was the tune of the week'. The tv doesn't work - 'I'm so sorry'. Could we change out of a handicapped room - we didn't order one - 'I'm so sorry'. The air conditioner is louder than the Metro going by the windows, can you send someone to look at it - 'I'm so sorry'. The room needs a good cleaning, it smells and there's crud in the corners of the shower - 'I'm so sorry.' Two of our party got sick and eventually we had to leave...they did do good on that item and gave us back our money for th... read more

Anonymous 

on Expedia

7 years ago

Ok for extended stay, but worn and limited ameniti Only a pack-n-go breakfast of granola bars and ever those we're all gone by 7 am. Hotel staff seemed to think that was fine. No ice machine and was told to use the ice cube trays in the frig, but my room had none. Common areas needed vacuuming. 

Domo 

on Expedia

7 years ago

First night my wife broken out in hives. Called the front desk the next day, due to coming back to the room after an outing to find now new linen. Wife asked why house keeping never came to the room, the front desk person stated. House keeping comes once a week, and wont be back to next friday! Thats unacceptable. 

Elliot 

on Expedia

7 years ago

We arrived at the hotel at 11pm to check in having booked and prepaid in advance through Expedia. We were promptly told the hotel had overbooked and there were no rooms for us. With all of the surrounding area hotels booked up we had to travel 30 minutes further away from the event we were attending at National Harbor. The manager was unable to help us and had no suggestions of where we could potentially find a hotel. The other 4 families (some with very young children) were equally as frustrated with their experience.