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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked my room through expedia; hotel was already fully booked. Now trying to get refund through expedia for taking my money without providing booking service
Business response:
Dear Devin, we are sorry for the issues you experienced with your reservation. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management
Rooms smell, poor customer service and loud inhabitants
Business response:
Dear sylvester, we appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
This place is a dump! Do not stay here!
Business response:
Dear Kelly, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is vital to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
I didn’t like a single thing about this property. Avoid at all costs!
Business response:
Dear Roger, thank you for choosing our hotel for your recent stay. We offer our sincere apologies for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
For starters I had to go back to the desk twice to have my electronic key reset. Once I got to my room, it wasn’t cleaned and wasn’t ready. The desk attendant tried to blame it on me; I took a picture only of the beds, but didn’t do that for the rest of the room - she seemed to insinuate that somehow it was my fault. Only when I threatened to report the incident to the management did she start to sound reasonable. I was assigned a new room which was ready. However, some electrical outlets did not work, the toilet fan was ver... read more
Business response:
Dear Luke, it was disappointing to read about the inconveniences you encountered. We are genuinely sorry that your stay was anything other than perfect and will take appropriate steps to ensure future guests do not experience the same. We hope you will accept our apologies and consider giving us another chance to show you the home-like service that we typically provide. Sincerely, Hotel Management
bathroom flush was not working properly and making noise. front desk attendent was rude.rest was fine, thanks
Business response:
Dear Ajay, please accept our apologies for the difficulties you encountered. We are committed to providing every guest with a home-like stay and have discussed your feedback with our team members to diligently handle our guest's requests. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
Horrible One of the worst experiences i have ever got..the carpet was duty..the toilet was clogged, ask the front desk.he told me to go downstairs and grad the plunger and do it myself.
Business response:
Dear Khadisay, we apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. We hope you will vis... read more
My husband, who is active duty military, and I checked in on April 26th and out check in went seamlessly. When we got to our room we noticed that the room smelled like someone just got done smoking cigarettes. We were too tired from our long journey to even go back to tell the front desk and just stuck it out. During our stay on April 27th, my husband military friend decided to stay in the same hotel as us since we were his ride. When my husband’s friend asked for a room he was told by a female staff member “do you have a re... read more
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,620 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.