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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The television did not have great reception and therefore couldn’t be watched. The refrigerator mechanism in this room was loud.
Business response:
Thank you for evaluating your recent stay with us. We apologize for the issues you had with the television and refrigerator. We will share your comments with our maintenance team and make sure the problems are resolved. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Not the place to stay for 1 night I stayed in room 301. I was unable to park in the handicapp spot near the door because the tree, while beautiful, were in bloom and the blooms were covering the ground, sidewalk and vehicles which made it difficult for someone with a cane. When checking in they needed my email address and my telephone number. This is the first place that ever needed that because it always transferred over. He gave me my room key with a piece of tape on it where he wrote the room number because he couldn't fi... read more
Business response:
Thomas, thank you for taking the time to review our hotel. We are sorry for the issues you had regarding the parking and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problems are resolved. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not like the other ESA. Horrible. There was ants in the room. There are marijuana smokers on the 3rd floor. Very rude manager. Will never stay here again.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit. Your feedback has been shared with our teams, and steps are being taken to ensure that this does not happen again. We hope you will give us the opportunity to prove this to you on your next visit to Washington. Sincerely, Hotel Management
My worst expeot Found a used wash rag in the shower, the room wasn’t clean. Horrible stay
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the cleanliness issues you encountered during your visit. Your feedback will be shared with our housekeeping team, and steps are will be taken to ensure that this does not happen again. We hope you will give us the opportunity to welcome you back and restore your confidence in us. Sincerely, Hotel Management
There was a very long wait for staff to allow me access into the building before check in. The television did not work and the room was dusty, probably not COVID protected.
Business response:
John, thank you for being our guest. We not only apologize for the delay you experienced prior to check-in but also for the issues you had in your suite. We will share your comments with the teams involved to ensure we deliver excellent service and accommodations. We hope you will allow us a chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
No TV or Continental breakfast.... And no phone!!! Ridiculous!
Business response:
Thank you for your review. We were sorry to read that you were disappointed with the lack of amenities in your room and with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We value your feedback and hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.