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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Highly disappointed... Check in was okay. The third floor smelled strongly of marijuana. The room had a musty smell. When I tried to do laundry, the machines were broken with no out of order signs. I had to ask the front desk for a refund of my laundry money for the washer because it wasn’t working. I had to move my soaked clothes to a different washer. Very inconvenient.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we appreciate you for telling us about the laundry room and the machines being unavailable for use during your stay. This is a popular and convenient amenity for our guests, especially those staying for weeks at a time, and we apologize you were unable to take advantage of it while you were here. With the continuous use of our machines, they occasionally ... read more
Moved 3 rooms because there was trash in all of them but just took the last room because it wasn't as bad as the other's.
Business response:
We are truly sorry for the cleanliness issues you experienced in your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
I had never stayed at an extended stay and we won't stay again. Hall and room was dirty. Sleeping in the bed was a little sketchy. We thankfully take our own blankets regardless. Walls must have been super thin. You could hear people up and down the halls all night. Reminded me more of a dorm room than a hotel.
Business response:
Christine, thank you for the feedback. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We are also sorry your sleep was disturbed by noise from nearby guests. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
I've been waiting for a refund for this stay because I was not able to check in because I did not have my ID
Business response:
Colleen, thank you for your review. We regret you did not stay with us this time and regret the inconvenience caused. As the reservation is made through a third party website, any queries need to be routed through them. Thank you again for your feedback. Sincerely, Hotel Management
Nobody was even there to check me in. I paid for nothing after waiting over an hour. Further, I was greeted by thugs, worst place to stay ever
Business response:
Thank you for staying with us and leaving your review. We are sorry for the disappointing experience you had at our hotel and regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Room smelled bad, curtains falling off the window, bathroom counter was not clean. Didn't feel like a very safe place to stay, wouldn't recommend.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
overbooked Overbooked.. pushed me to another hotel and delayed checkin by several hours. Meh surroundings
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.4 star rating with 2,621 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.