Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Anonymous 

on Expedia

6 years ago

Bathtub was disgusting. No toilet paper on the holder. Chair was torn. This hotel needs to be removed from your listing. 

K.Bobbitt 

on Expedia

6 years ago

The grounds of the property was clean. My roon however, was not properly cleaned and the curtains were not hung properly. The bracket to hold it up on one side was not there, so it was hanging on one side. I called the front desk to advise them of situation so I would not be charged an incidental fee and her response was "I thought they fixed that". She did not offer for us to change rooms or anything. The bathroom could have been cleaned better. I also don't like that house keeping only cleans rooms the those who stay for a... read more

Anonymous 

on Expedia

6 years ago

Pay 2 dollar more and stay somewhere else. -Toilet Flush did not work -no courtesy -clean room less than once a week 

Dee Ann 

on Expedia

6 years ago

Horrible customer service. Customer service is not their priority. When we arrived, at 6:30 pm, there was a handwritten note on the desk directing us to dial 0 for assistance. We tried dialing zero but the phone did not work. We waited 15 minutes for someone to show up to the desk. Once we entered the room we noticed there was no coffee pot. On our way to dinner we asked for One and stated we will pick it up when we return. When we returned, she had forgotten and had to go get one. The hotel advertises grab and go breakfast ... read more

Francisco 

on Expedia

6 years ago

Lack of maintenance. The hotel didn’t have breakfast. The bathroom fan didn’t work. Smoke smell in the room. The door safety look didn’t work. The phone didn’t work. 

Anonymous 

on Expedia

6 years ago

It was horrible. There was cigarette smokers on that floor and the family next door kept slamming the doors. 

Jonathan 

on Expedia

6 years ago

Look elsewhere Very unfortunate experience at this hotel. I have stayed in multiple extended stays in the past and not had such issue, but everything from room cleanliness to service and amenities was exceptionally poor. I arrived late on my check in night and found wads of hair in my bathroom including both on floor, in tub, and even plastered to the wall. I was informed the hotel was sold out, and they had no one at that time to clean the bathroom. So I cleaned it myself at least to make useable for the night, and informed... read more